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Pulse Ox randomly stops working

Since about the 5.12 Firmware version with Pulse Ox still set to All Day, it's not able to measure for many hours. Before this, usually most hours had a reading. Now most of the day and even the night I get 0 readings, regardless if I'm active or sitting in bed doing nothing. Not even manual readings work sometimes, it just gives an error. After a restart it worked, but the first issue still persists.

Anyone else notice this whit All Day PulseOx?

0 iosint over 1 year ago

I've recorded a video of this issue happening. Would like to have some help with this from Garmin X. (Shakiness is from camera, not arm)

0 Marek over 1 year ago in reply to iosint

Try to wipe back of the watch with soft moist cloth. Happened to me too. Also adjust tightness of the watch strap.

0 iosint over 1 year ago in reply to Marek

Thanks for the response. I've cleaned the watch and I use an elastic watch band, so tightness isn't an issue. Just odd that it works after a restart without doing anything else to it. I've noticed that after I finish my morning walk, it stops working for the rest of the day. Might try doing a full reset. Thanks Garmin.

0 iosint over 1 year ago in reply to iosint

Still happening with the latest firmware (15.15). Doing a factory reset. I'll see if it works afterwards.

0 Julian over 1 year ago

I have exactly the same issue.

0 iosint over 1 year ago

Did a full a reset, issue persists. Didn't install anything from ConnectIQ either. PulseOX readings always seem to stop at around 5 to 7 AM. Again, after a restart, it works.

Hope that Garmin sees this issue. Is this a bug or is my watch malfunctioning?

0 iosint over 1 year ago in reply to Julian

Is it stopping at a certain time for you too?

0 psyklic over 1 year ago

This happened to me too. When I switched to All Day, it rarely took recordings -- most of the day wouldn't have a single measurement until I manually took one. Same behavior when I switched to Sleep Only.

0 iosint over 1 year ago

After Beta 15.17-19 it's working fine again.

0 Garmin-Sierra over 1 year ago in reply to iosint

Thanks for sharing iosint, I'm sorry I didn't catch your initial post. For the quickest and most efficient help in the future, please feel free to reach out to Product Support directly: Garmin Support

I'm happy to see that it's been working as expected since 15.17. If anyone else is still experiencing this past 15.19, please let me know, or reach out to Product Support.