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The watch start to freeze from 14.15

For the last week, the watch was frozen for me 4-5 times. I didn't have the issue before I think it started from the 14.15 release.

Top Replies

Andrii Kuzminskyi over 2 years ago in reply to Martin Serafín +1

if you mean hold and press top left(light) button, yes. but for 1 and 3 the watch didn't turn on. they turned on by them self later.

I removed all apps/data fields/... connect IQ show my one application…
Andrii Kuzminskyi over 2 years ago in reply to Martin Serafín +1

thanks, sorry in this case if I was too rude.
Speechi over 2 years ago in reply to Andrii Kuzminskyi +1

I had a similar issue. Especially the fact, that you can't turn on the watch for about 20 Minutes after power off, caught my eye. I could reproduce freezes, whenever my watch was exposed to temperatures…

All Replies

0 Andrii Kuzminskyi over 2 years ago in reply to Martin Serafín

thanks, sorry in this case if I was too rude.

0 Martin Serafín over 2 years ago in reply to Andrii Kuzminskyi

Doesn't just your touch screen freeze?

0 Artsiom K over 2 years ago in reply to Martin Serafín

I've got same issue starting from 14.X updates, but after 14.15 everything seems ok, but I've got many other issues with counting steps, wrist HRM, sleep score, stress level, etc.

0 Andrii Kuzminskyi over 2 years ago in reply to Martin Serafín

no, it looks like problem with watch/firmware but not the touch screen issue.

I yesterday tried factory reset but the watch didn't recognise combination at all looks like. Today the watch launched and I was able to start factory reset but the watch stuck again on factory reset screen(progress indicator).

Also maybe the watch processing something during those stuck/freeze but I battery drop from 100% to 12% for ~12 hours but I even didn't use them they was frozen.

I'l going to contact with the support. because I can't do anything with it even factory reset.

0 Martin Serafín over 2 years ago in reply to Andrii Kuzminskyi

Can't you restore the factory settings via "system/reset/delete data and reset settings"?

0 Andrii Kuzminskyi over 2 years ago in reply to Martin Serafín

no, the watch is stucking after immediately after wakeup/launch. and not able to get to the menu.

0 Speechi over 2 years ago in reply to Andrii Kuzminskyi

I had a similar issue. Especially the fact, that you can't turn on the watch for about 20 Minutes after power off, caught my eye. I could reproduce freezes, whenever my watch was exposed to temperatures above 39°C. So perhaps, you should put it in warm water for a minute and see, if it stops working again? I contacted the support and they finally replaced my watch.

0 Andrii Kuzminskyi over 2 years ago in reply to Speechi

thanks. just had a chat with support and going send back today.

0 DPSK over 2 years ago in reply to Andrii Kuzminskyi

I've always mentioned in this forum that you should be returning the watch if you are encountering freezing issues.

It doesn't matter if it is a HW or SW issue.

Let Garmin have the watch back and find out what is the problem so that they can solve the root cause.