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[14.13 - BUG] Navigation to saved location broken ("Route calculation error. Missing routable roads in this area.")

When starting navigation using a saved location it results in the following error:

"Route calculation error. Missing routable roads in this area."

This for any activity, also after a restart.

This worked fine before, other navigation options (select point on map, points in the neighbourhood, etc) work fine, just the 'saved locations' results in the error above.

(Posted this in the 14.12 beta bug thread, mentioning I'm on 14.13 instead, and it got closed stating 'if you're still experiencing this after updating to 14.13 open a thread in the main device forum" sigh... so here we are)

  • Hi, I can confirm this is happening to my 955 as well (14.13)

  • Same for me I just created a new topic about it. 

  • Confirmed. This also affects navigation if you enter a position manually using coordinates.

  • Quite crazy that there is as much bugs created as solved at every update. 

  • Confirmado en mi reloj. Es peligroso si en una ruta en montaña no funciona. Urgente corregir

  • Completely agree and getting more and more annoyed, also reported this through official support but don't expect myuch from that side (previous time I reported a common bug I was asked to send in my watch for replacement) but hey.

    Really hope they fix this quickly because it's not a feature I use every day but always when away for a weekend or out of town.

  • Standard replies from support:

    * Reconnect watch with smartphone/connect (what would this even have to do with the bug)

    * Use other GPS setting (already all+multimode)

    * Update garmin express (done, including new map version... same bug)

    * Reset watch (f*ck no, it's a sw screwup... not going to wipe because garmin can't produce a single piece of sw without some freaking bug)

    Will respond(with some nicer words) and see what's next...

  • No se si los de Garmin no se enteran o no se quieren enterar. Es un error de software y parece que nos toman el pelo

  • I'm really not sure either, I am sure there are employees who really mean well and have the best intentions (such as the representatives here on the forum most of the time) but getting it to the right people, or it getting the right priority, that's hell.

    So I now am in contact with support, after the first mail I got a second mail going through the "Please remove all these files(img, gpx, some more) from the watch, reinstall maps and try again" which I knew wouldn't work but did anyway to just go through the process...

    And indeed, it didn't work so I patiently told them again and asked again to pass it to software development as it's a software bug.

    It's just so annoying that the issue is clear, reproducable, you have very clear instructions and information and still you get the same standard replies and getting things to the proper team is impossible.

    I am really NOT recommending this watch to anyone because paying this much and still have a very mediocre product after all these months is inexcusable. If it would be in this state at release, ok... I can imagine. But noiw still? Come on.

  • Sadly, getting beyond the firewall of first level support (and their scripted responses) in any organization is always a major hassle.