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Forerunner 955 Series Missing 5% Backlight Option on Watch

hassan987 over 2 years ago

Since update to 13.21, the brightness setting can only go down to 10%. The 5% option seems to have disappeared.

Its a nice option to have while sleeping or during nighttime runs.

Top Replies

Garmin-Kevin over 2 years ago +1 verified

All,

We have released a fix in the latest software release that should resolve the report for most users experiencing these symptoms. The software release should continue rolling out to all users in the…
kalamarios over 2 years ago in reply to Garmin-Kevin +6

Hi Garmin-Kevin. This is already the second time that I am asked to participate on bug hunting by giving permission on a public forum and then potentially go through the cumbersome process of copying all…
Garmin-Kevin over 2 years ago in reply to kalamarios +2

kalamarios I am happy to assist in whatever way that I can. I am required to ask for permission to contact and to access/view user account(s) for each individual interaction/reported disruption. I understand…
Garmin-Kevin over 2 years ago in reply to derek87 +2

Thank you derek87! I now have a report submitted for this disruption.

When we know more or have any updates to share, I'll be posting to this thread. Thank you in advance for your patience with us…

All Replies

0 derek87 over 2 years ago in reply to Garmin-Kevin

1.yes, 2. yes. 3. USA

FYI: i reported this back in 12.XX to product support directly and they said they would send this to engineering.

0 Garmin-Kevin over 2 years ago in reply to derek87

Thank you derek87! I now have a report submitted for this disruption.

When we know more or have any updates to share, I'll be posting to this thread. Thank you in advance for your patience with us while we conduct this investigation.

If any of you would like to be added as an impacted user, please respond to my 3 questions in the Top Replies section.

0 kalamarios over 2 years ago in reply to Garmin-Kevin

Hi Garmin-Kevin thank you for the reply and all your efforts so far! My comment was more about automating the process a bit on Garmin's end, so that your personal load is less. I would be more than happy to select "yes" on some global setting on GC or on 955 that allows Garmin to collect my 955's data for debugging purposes. Don't you think that would make everyone's life easier?

0 kalamarios over 2 years ago in reply to Garmin-Kevin

1. Yes

2. Yes

3. USA

0 Garmin-Kevin over 2 years ago in reply to kalamarios

kalamarios that is an excellent idea. I am checking to see what, if any, options we may be able to present. Thank you for the suggestion and for thinking of me and the other forum moderators. Any way to lighten the workload would be welcome!

+1 Garmin-Kevin over 2 years ago

All,

We have released a fix in the latest software release that should resolve the report for most users experiencing these symptoms. The software release should continue rolling out to all users in the coming days. If you are still experiencing symptoms like the original report here, please start a new thread.