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Forerunner 955 broken Golilla glass

hi all, the glass of my forerunner 955 broke from side to side after a swim session without falling / hitting anything. Garmin Tech support has been a real shame , said it is out of Warranty ( 3 months old) and that I have to pay EUR 280 to get it repaired even if I did not hit it in any way. I really have no words to qualify the support.

Anyone having had the same issue of the gorilla glass breaking without any reason?

Thanks in advance

  • If you are located withing Europe (EU) then there is a legal 12 month warranty on every purchase you do. Then a 3 month watch cannot be out of warranty, period!!

    But Garmin can say that the way you have treated the watch is not covered by a warranty. 


    So if I was you I would give it another go with garmin support.

  • 24 months in EU, if I remember correctly

  • correct , it is 24 months, but they say that the broken glass voids the warranty even if it broke without hits etc which should be a good enough reason for replace it. Garmin should change the name from Gorilla Glass to something else

  • i find it hard to understand how the glass have broken without any force from outside? unless AND THIS IS BIG UNLESS - u went to sauna and then imiediatelly jumped into cold pool - this could create temperature shock.

    Are u able to add picture of the damage?

  • no, the watch is with Garmin right now, I sent it in for repair thinking it was covered by warranty. All I did was going for a swim in the sea, water was really not cold though. No idea how it could break

  • Quite hard to believe that the glass can disintegrate by itself.

    A photo can give a better understanding.

    Nevertheless, I recommend putting on a screen protector. It's very cheap.

  • Never heard of this happening and never experienced it... So while i understand you're bummed, I also understand that from Garmin side this does not fall under warranty as it's hard to imagine this spontaneously happening.

  • agree, cannot understand it myself but I cleaned the glass the day before and it was perfect, went for a swim, cleaned it and... it is not destroyed and  still works, it just has a very thin crack from side to side...