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Bluetooth music hangs

road-run
over 2 years ago

I use my 955 to listen to podcasts during my runs. It happened several times and I can't reproduce the problem. Can take 10 minutes or 50 minutes, or even won't happen. But many times the bluetooth connection hangs. Music stops.Everything remains as if the music was playing, I can pause, play, nothng happens.

Disconnect the phones, connect the phones. Nothing. My phones become unresponsive. As if the BT stack has hanged. I can't even disconnect the phones (long press on one of them doesn't work)  I have used these same phones for years with my 945 without any issues. 

I think only once the music returned out of nothing.  

This is a rather strange issue, Don't know how to get info on this. Nobody has ever experienced any issue like this ? I was considering filing a bug report

  • 0 over 2 years ago

    Happened again today about 10 mins in with hrm pro connected via ant+ recording a 5km run. Had to turn headphones off this time and reconnect them which was a pain whilst running. Last time I luckily could re pair them pressing the play/pause button, but seems to be very random when it will happen. Also had no other Bluetooth devices i.e. phone with me that could cause it to connect else where.

  • 0 over 2 years ago

    All,

    Some of you have shared that you have been using Spotify with the shuffle feature, which seems to be causing the watch trouble.  We would like to have a new thread started for this specific circumstance.  Will one of you experiencing this please start a new thread and post the URL here for the others to reference?

    Once created, I will reach out to affected users for more information in the thread.

  • 0 over 2 years ago in reply to Garmin-Kevin

    I'm still stuck with this issue. not using spotify.

    Maybe it's a combination of circumstances. i found out that it always happens when:

    Navigating a course, using the Trail config

    Going off course

    Listening to a podcast

    This in Austria

  • 0 over 2 years ago in reply to 3780692

    Every other time I remember this issue. Not had any news (nor firmware updates lately....) Truth is I didn't listened to BT audio lately. But yesterday 5 minutes into my run.... Bumm!!!! Stuck!!!   Stopped, remove headphones. re-add headphones, resumed audio. Went till the end without more issues.

    There is no circunstances for this to happen. Yesterday, normal run, 5 minutes running, no other audio prompts, nada

    Garmin, is there anything going on ? Nobody contact me, no updates, nothing. Are you already acknowledge the issue ? Working on it ? 

    Thanks

  • 0 over 2 years ago

    I had this exact problem with a new 955S (12.27FW) got so bad I gave up even trying to fix it and just use my phone for music.. Totally unreliable sadly :( 

  • 0 over 2 years ago in reply to Garmin-Kevin

    I have the same issue with Amazon Music with and without shuffle enabled on a 955 Solar with 12.27.  I did not try it with Spotify.  I duplicated the disconnect issue on AirPod Pros and with no name Chinese Bluetooth earbuds.   The music stops on every run after ten minutes or so.  After the music stops, I can start/stop music via the headphones but no sound so the Bluetooth connection is alive, just no music.  Interestingly, after the music stopped, I manually disconnected the earbuds, reconnected during the activity and the sound came back as well as two lap voice notifications, one after another.  

  • 0 over 2 years ago in reply to 2030535

    That's exactly the issue. The problem is how to find a way to reproduce it so Garmin can identify and solve it. I couldn't find a way to reproduce it every time.

  • 0 over 2 years ago in reply to Garmin-Kevin

    A similar problem with One Plus buds Pro, My Music source, after about 10 minutes, the sound in the headphones disappears, while Play is active and there is a connection. You have to reconnect your headphones. I'm not sure if this is related or not, at the same time, HRM Pro can turn off the advanced metrics channel, I notice by the value "0" in the power field.

    1. Yes

    2. Yes

    3. Russia