FR955 Severe bug: Watch restarts if you press any button other than Light if you disable backlight.

The same, without trying the music. FR955 Solar. I did not know it was the backlight settings, that was set to off during the day. At that point I created my own watchface (which I cannot remove now, there is another topic created about that on the forum)...so I thought it is my or some other watchface I downloaded...or maybe related to Komoot...so I managed to reset the settings just after the watch booted. Thinking even about returning the watch while I still can and stay on half of the price Polar.

Reset settings deleted all watchfaces except for mine. I had to set everything up again, the most frustrating thing...adding activities and data fields. Funny, I missed the backlight option on my second setup and it did not restart on button presses again. After that I saw this thread. The reason for returnig is the battery drain. Went to bed in flight mode ON, 32%, woke after 6:30 hours at battery percentage of 17%?! SpO2 - on demand. I don't get it...all radio was off, default watchface.

Now it lost 2% in 10 hours during the day, changed the watchface to Fenix like (forgot the name)...which weirdly turns off and on every once in a while...and there is a blank screen..till swipe or button press.

I miss a way to save or to export those settings, of activity fields + I come from Polar where it is a breeze to do it in Polar Flow on the PC. Why there is missing Max heart rate as an option for a field, don't know. Even though I am in years now, I still hit over 200 bpm.

Also on Android, the latest Connect version, there are some field when chosen, they show different after saving on the phone. For example when I choose Total Calories, go one step back it says - Running Index. (I downloaded Running index app also). The same for couple of other fields.

Hello all, 

We are currently investigating reports of watches restarting with any button press other then the light button. A work around to that will be to turn the backlight gesture setting off for both "During Activity" and "General Use."

I had this issue happen 3 times with the backlight gesture turned off completely. so not much of a workaround

So that I may assist you further, please reply with the following:

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ok, I am pretty convinced this is something to do with power management. happened to me again after fully charging the watch. Complete meltdown, any button (except for light) leads to reboot. I put it back in the charger for a second and it was back to normal.

So this may be a workaround until Garmin fixes this bug. I'm sending them my watch, hopefully they can get this fixed asap.

Garmin-Luke

My only helping workaround is to set the backlight gesture AND lighting up with every button press on ON for both "During Activity" and "General Use".

1. Yes

2. Yes

3. Italy

Yes

No

Italy

So that I may assist you further, please reply with the following:

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I've had the watch for three days and today is when this happened to me.
It happened in the afternoon when I was putting a protective glass on the watch. I first thought that it would disturb the touch screen and that's why resets would occur. Then I went on the forum and saw that it affected more people and that it is thought to be because of the light.
I have disabled the light in all situations and it still didn't work for me.
I tried charging the watch a bit, and that didn't work for me either.
Then I cleaned the screen well in case it was a problem with the touch screen going crazy from too many keystrokes because of the tempered glass and it worked.
I don't think it's the touch screen's fault but I'll tell you my situation in case it can help.