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Problems with pool count with the new Forerunner 955

Hi,

After using the 935 for many years I have purchased the new 955.

I can't put my finger on the issue yet but it sometimes freezes during the swim. The timer counter keeps going but the pool count just does not increase.

I had one day - after finishing "rest" the timer was increasing but the distance was remaining on '--' although I had swum more than 300 meters.

On another day it stopped the count at 125 meters and "picked up" on the missing pools around 325 meters where it suddenly updated.

This is obviously a software bug.

Are the guys at Gramin aware of that?

Thanks

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0 jmto over 2 years ago

We don't know. There is no public bug tracker. So if you want to make sure they know, contact support and report the problem.

0 GMardones over 2 years ago

i have the same problem, today, my 955 stopped to count the meters in the pool..........i didnt have this problem with my previous 945, 935, etc

0 DGUTSTADT over 2 years ago

I had one instance where it missed a length (I have an alert based on length count and it vibrated one length too late), but when I finished the set it had the correct distance/lap count. weird.

0 MonsieurSloth over 2 years ago

I've had this today. First swim with my 955. No distance recorded at all in the standard pool swim activity profile so resorted to counting laps in my head! Swim was in an outdoor pool, not that that should make any difference!

Oddly, when I later tried using a copy of the swim profile, distance was recorded ok (but that profile had all sorts of other issues - no data screens?!)

0 5730069 over 2 years ago

same issue here

0 David Escobar Álvarez over 2 years ago

Same problem, 3 times swimming with no distance record.

0 David Escobar Álvarez over 2 years ago

Same problem, 3 times swimming with no distance record.

0 parentoft over 2 years ago

My watch is two weeks old - I had a swim last night with no problems at all.

How often seems this to happen?

0 unixcrab over 2 years ago

Out of interest, what does the swim data for the activity look like in connect? Under the graphs in the "Intervals" tab:

Is it always detecting the correct stroke?

0 David Escobar Álvarez over 2 years ago in reply to parentoft

I bought my watch around one month ago... I swim around 3k daily. That has happened to me 3 times... No distance records and the time runs normally.