Forerunner 945 history stats not syncing with app or web account

5540023 5 days ago

Hi,

No problems with the bluetooth connection as I can see my live heartrate in the connect app, but historic stats, such as heart rate for the previous day or steps are being recorded. It's been like this since February, and I can't recall changing anything with my account.

Any suggestions?

Thanks

Top Replies

Garmin-Eiliko 4 days ago +1 verified

Hello 5540023,

I would suggest checking the activity tracking setting for the watch. How Do I Turn Activity Tracking Off or On?

All Replies

+1 Garmin-Eiliko 4 days ago

Hello 5540023,

I would suggest checking the activity tracking setting for the watch. How Do I Turn Activity Tracking Off or On?

0 5540023 4 days ago in reply to Garmin-Eiliko

Hi,

I've checked that, and Activity Tracking is already turned on

0 Garmin-Eiliko 4 days ago in reply to 5540023

Do I have permission to access your account and contact you directly via email?