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Cannot pair with phone anymore

Hi all,

I hope you might be able to help. My 945 has been working fine for years, and my partner currently uses it with her Android phone. All well for a long time. This week she noticed the phone with a line icon and it was not connecting with the phone via BT. We did the usual. Reboot watch, phone, Bluetooth reset on phone, clear cache etc. We then did a factory reset on the watch and still we cannot pair to the phone. Basically when we try to pair, it asks for the code, and sometimes it fails straight away, other times, you enter the code and it fails while typing it and other times you enter the code and then it fails to pair. I’ve also tried pairing to an iPhone and have same problem. So I do not think it is the phones.

Is it possible to somehow reload the watch firmware as I am sure it needs a “deep” reset. I know you used to be able to copy firmware with android file transfer to the watch and it would install.

Or any ideas when we can try. It is just too costly to replace at the moment.

Thank you!

Top Replies

c97bd52e743d433dbf1f7278c3db1c12 over 1 year ago +1

Hello, I have the same problem, if I wont pair or sync my FR945 I must start activity (running or other) first and then BT is stable. To pair after reset I had to select start without pairing, set time…

All Replies

0 c97bd52e743d433dbf1f7278c3db1c12 over 1 year ago

Hello, I have the same problem, if I wont pair or sync my FR945 I must start activity (running or other) first and then BT is stable. To pair after reset I had to select start without pairing, set time manually, start run, and then go to settings (long press left middle button). It works always with my forerunner. I sent info and files to Garmin Service and I wait for answer

Regards

0 Ironbjorn over 1 year ago

Hello all!

L have the same problem and l think it is the new 13.0 software.

Any fix?

Regards

0 Mounty_77 over 1 year ago

Same here... Support told me it's a Hardware Problem with my watch.
I´m not quite sure if this is really the case.

Anyhow...BT Connection to my headset works fine

When I try to connect to my phone (ios or android) the mobile will recognize the watch. As soon the App says "Forerunner 945 will be connected" the process stops .... sometimes it says wrong pin / passcode ... Almost never a PIN will be shown on my watch.....

0 Mounty_77 over 1 year ago in reply to c97bd52e743d433dbf1f7278c3db1c12

Hi,
the trick you explained seems to also on my watch.

First start an activity (running in my case) and then connect to the phone....from my point of view that's an software problem.... lets's see what Garmin will do.

0 c97bd52e743d433dbf1f7278c3db1c12 over 1 year ago in reply to Mounty_77

Lets's see... I sent files from my device and I'm waiting, waiting... almost two week