Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Hr not working on 945

8565461
over 2 years ago

Hr not working on 945 have turned watch on and off but still not working

  • 0 over 2 years ago

    Check whether the Battery Saving mode is not on. Also check the settings Sensors & Accessories » Wrist Heart Rate » Status. If there is no problem in the settings, reset the watch to the factory defaults. If it does not help, contact the Support. 

  • 0 over 2 years ago in reply to trux

    What’s the best way to contact support, I’ve tried emailing, calling and dm on instagram, no reply for weeks.

    I reset the watch now I cannot connect it to my phone

  • 0 over 2 years ago in reply to 8565461

    When calling you have the direct feedback, so I'd suggest using the phone. Also check you spam box. The Support is typically quite responsive, and the replies usually do not take more than 2 business days.

    8565461 said:
    I reset the watch now I cannot connect it to my phone

    Make sure you removed the watch from the list of paired Bluetooth devices on your phone, before trying to pair it again through Garmin Connect.