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Map Update Fails - Africa v2022.0

Hello.

I recently got a FR945. Initial updates were all good. Today I got a map update (TopoActive Africa version 2022.0) which failed ~halfway. Now I just get the error "There was an error installing the update". How do I fix this ?

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Serge_FR945 over 2 years ago +1 verified

Finally got a resolution from Garmin International last week after providing log files etc. They recommended I take the device back and swap it out. Took it to Garmin South Africa and they confirmed a…

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0 jmto over 2 years ago

Halfway point means that it downloaded the map from internet but failed to copy it to watch.

So just retry, or free up space on the watch or something. Probably some more tricks you can try could be found from old posts by searching the forums.

0 Serge_FR945 over 2 years ago in reply to jmto

Thanks jmto.

Space not an issue, device less than a week old and I haven't loaded much to date.

Most of the previous posts were resolved by Garmin Express updates.

There was one were the person moved the downloaded file(s) onto the device (and deleted device files). But this method was not successful for too many people and I would not want to mess around with system files so early into my 945 journey :)

0 oBuTTuSo over 2 years ago

It could be an issue with free disk space on your PC as well...

0 Serge_FR945 over 2 years ago in reply to oBuTTuSo

Didn't check that, thanks...but I have 185GB free

0 4573444 over 2 years ago

Did you ever happen to get this fixed? I bought a 945 yesterday and it won't let me update the map

0 Serge_FR945 over 2 years ago in reply to 4573444

Sadly the problem still persists. I logged a ticket with product support and resolution is still pending (~6 weeks later)

0 MarinusvD over 2 years ago in reply to Serge_FR945

Are you living in Africa or bought it there and living somewhere else and installed Topo card of you living country.

Mine have topo america and i installed topo europo on it. the updates of America don't work for me anymore

0 Serge_FR945 over 2 years ago in reply to MarinusvD

Purchased and living in South Africa.

0 stustrang over 2 years ago

Hi. Did you manage to resolve? Happened to me too. Same map. Now the maps on my 945 have very little detail and aren't routable. Also in SA.

0 4573444 over 2 years ago in reply to Serge_FR945

It's actually really poor from Garmin. And then their support make you think you going mad because they imply the problem is your side. I'm not sure why they can't one drive the file and you can then copy and paste it in your device folder