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Garmin Connect: Workout total incorrect - why?

Levon
over 3 years ago

What am I not seeing here? The total should be 6 miles (2 miles x 3) .. I use the workout feature with my 945 semi-regularly, but I'd not call myself an expert, but this just seems wrong. 

Can anyone shed any light on this? There are no additional steps/workouts etc, this is it.

Thanks.

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  • 0 over 3 years ago

    indead it seems to be wong.

    I often use these kind of workouts and is never wrong.

    So strange this

  • 0 over 3 years ago

    How did the workout go? Did you get three runs and three recoveries? Try adding a step after the .5 recovery - Cool down, Until Lap Press.

    It’s possible the workout is looking for that last step. If that does solve it then you’ve possibly found a bug that needs to be reported to Garmin. Although to be fair, most workouts have a warm-up step before a repeat, and a cool down or something else after the repeat. 

  • 0 over 3 years ago in reply to Dr Phil

    For my own reasons, I have the warm-up and cool-down as different workouts which bracket the middle step I show. This must be a bug and I'd be happy to report it to Garmin. Would you know by chance the e-mail address to use, otherwise I can try to dig around the Garmin site for this. 

    PS: I've had a similar setup for run/recovery where I'm pretty sure the total mileage came out right. I will have some future ones like this too, so I'll be sure to keep an eye out for this.

  • 0 over 3 years ago in reply to Levon

    Try putting a warm up and cool down either side just for completeness and see if the distance comes out correct.

    Report the issue to Garmin Support, You'll find the details on the interweb.

  • 0 over 3 years ago

    Does anyone have an e-mail address for Garmin for me to report this? I only found a chat option or phone number, I don't feel like doing this interactively. I'd rather just send them the pics and info via e-mail. It would be interesting if anyone had a few minutes to try to reproduce this and report back. I don't have any special hardware, just the stock 945 and Android app.

    FWIW, this was not a one-off, happens this week again. See this example from the web page - this should clearly be only 4 miles, not 4.35. Very strange.

    and it looks the same on the watch, and the app too (at least it's consistent, if wrong)

  • 0 over 3 years ago in reply to Levon
    Levon said:
    Does anyone have an e-mail address for Garmin for me to report this?

    [email protected]

  • 0 over 3 years ago in reply to seilogramp

    Thanks  - I just e-mailed them.

  • 0 over 3 years ago in reply to Levon

    Garmin's response, I'll post any findings/updates here.

    --

    Thank you. I have sent this to engineering to be further investigated, once more information is found out on this or a fix is implemented, you will be notified by e-mail. I apologize for the inconvenience that this is causing.   

    Thank you for choosing Garmin,

    Product Support

    Garmin International