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Body battery error

Luca LB
over 3 years ago

it has been a few days since the body battery has remained stationary at 5 .. even if I sleep and rest the body battery remains stationary. What can I do? I have v7.20 software 

  • 0 over 3 years ago

    Is your Stress widget showing as expected? My understanding is the BB is directly related to Stress values (low Stress add to BB etc.)

  • 0 over 3 years ago in reply to pgalbavy

    Yes. stress is correct

  • 0 over 3 years ago

    Same here! Low stress but "flat line" at 5.
    Performed the update to v7.2 last Saturday morning with a filled up bb, and since it went totally depleted with some minor ups and down (+-1/2) resulting in a flat line since yesterday.

  • 0 over 3 years ago

    I have the same-ish problem. My stress is completely flat at 18 for the last 24 hours after updating to 7.20. So my body battery and intensity minutes are flat as well. 

  • Former Member
    0 Former Member over 3 years ago

    From Garmin's Support website:

    "If you have a new device, or if you recently reset or restored your device to its factory default settings, it may require 5-7 days to learn or re-learn your body. During this time, you may see the Body Battery stuck at 5%. If you reset the watch (again), this 5-7 day period will start over. After about a week, the Body Battery should charge and discharge as expected."

  • 0 over 3 years ago in reply to Former Member

    OK thanks. but i haven't reset the device and the device is 2 years that i have it. the problem has been there since I made the last update

  • Former Member
    0 Former Member over 3 years ago in reply to Luca LB

    I'm not sure why it would happen.  I'm guessing after the watch turned on and off after the last FW update, or if a soft reset (pwr button for 15 seconds) was performed the watch "saw" this as a reset.  Just a guess, but I don't know this for fact. 

  • 0 over 3 years ago in reply to Former Member

    Until now, no previous update has triggered such behaviour. At least not on my side. Nor did I perform a factory reset myself. So I would be amazed if the above could fit as an answer in the context of the issue mentioned; it was not set to zero, it was full and went down and didn't go up.

  • Former Member
    0 Former Member over 3 years ago in reply to MarcVSNL

    Just speculating, but the last update was different than any other with the stopping of 7.10 and then the release of 7.20.  It's possible that the 7.20 update "reset" the body battery feature as if it was a reset of the watch which we know didn't take place.  Reading the literature I posted on why this is happening with body battery, it seems this is more probable than any other reason I can think of.  I guess we'll find out in a week. :) 

  • 0 over 3 years ago

    I have the same issue- no change to the body battery data since the firmware update. can anyone report that after that 5-7days the values return?