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Frustrating Garmin internet experience: nobody complains after outage?

I had two Garmin watches that didn't depend very much on the internet and that did everything on their own: the old FR610 and the FR35. The experience with these two watches was flawless, only some problems sometimes. The FR945 depends on the internet much more: you need to connect with the internet for CIQ apps, for health data, for weather, for downloading custom workouts (in the FR610 I could set them directly on the watch, now it's not possible any more). I like my FR945 while running. Especially after the outage, but also before, I'm really frustrated with the internet side of the FR945. I connect sometimes with wireless, sometimes with bluetooth with the phone, sometimes with Garmin Express connected to a Windows10 personal computer. But I would expect an experience like when I have to buy something on Amazon: the web browser always works and it never changes. With Garmin the internet experience is really painful: sometimes the server are  busy, sometimes it doesn't connect, sometimes etc. etc. I like my FR945, but in my opinion if the internet side of things is so unreliable, it would be better that the FR945 wouldn't depend so much on the internet like the FR610 and the FR35 did. I'm a little surprise that no one complains about the internet  side of Garmin. It's possible that I am the only one to be frustrated? If they can't give a 100% reliable connection for 24/7, wouldn't be better that Garmin changes for his high-end watches the way of functioning and let them be independent from the internet? I waited a week or so, but after the outage it seems to me that all the internet thing is still so buggy. I like the hardware of the FR945, but the internet side is really a weak point. Thoughts?

  • Although unpleasant, if you're only interested in pure running / cycling / swimming data - there are several offline options you can use for data analysis (GoldenCheetah, Sporttracks even Trainingpeaks). Basically you can reduce your 945 to the functionalities of the 610 - fewer stats like sleep, heat acclimation etc - but the core is there. Plus there is also the good old data cable so you can transfer your activities to the computer- for example i have all the activities saved as fit files from the 920 onwards. The 610 didn't depend so much on the internet as there were not as many features onboard, but if we would have experienced a similar outage 5 years ago - same would have happened - if you wouldn't have been using offline software, your data would have been unavailable. Who knows - perhaps Garmin and other sports providing companies will shift the focus and will provide a client (mobile and x86 based) that will let you sync locally (like importing the activity / sleep etc data to the phone / pc), will let you view if over there and once there's an internet connection - will further sync it to the Garmin cloud.

    Unfortunately, in the age of IOT, this is the reality - Intel has been breached, Canon has been breached and probably even more low key companies we didn't hear of.

  • Nothing to complain really.

  • but more or less a Garmin Connect offline version or so would be nice, a first step is the sleep tracking thing on Fenix 6 direct on the watch, think everything could be designed to work offline, same for training load and this things.

    Some things could be a little bit tricky, like Physio True Up and so

  • For me the outage was the occasion to realise that the device was perfectly fine on its own, and I really commend Garmin for making it this autonomous.

  • After the hack was resolved, I have no problem syncing and connecting to garmin.

  • Former Member
    0 Former Member over 4 years ago

    I don't use Connect at all, it has no benefits for me. To get a .fit file into Excel is faster than uploading it, and the data analysis is way better for me in Excel. I can convert kayak paddling speed into power, get exercise muscle load in addition to a better cardio based load (I think Garmin overestimates high HR), and I am indepent of watch manufacturers, no loss or inconsistency when I changed from Polar to Garmin. To get paddling cadence, I need to use the bike activity, and renaming the session each time in Connect needs longer than Excel import, thanks to the ANT tools. Sleep tracking is so bad, it is not worth the effort, although it was an ill advised reason for me to buy the watch.

    Nope, no troubles, all good.

    Best,

    Stefan