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New to FR945 - data in Garmin Connect missing after syncing

Former Member
Former Member

I am experiencing the following problem with my FR945 on iOS. This morning I woke up and went for a run with my watch and had my HR recorded - the HR info shows up for the entire duration in the run details.

However I noticed that on the HR timeline in Garmin connect (both on iOS & web) the heart rate details are missing for the time I was running - attached is a screenshot. I also noticed that the steps are missing from the detailed overview. Even though I see a total steps of 17,600 I do not see the exact steps split per hour of the day. On the watch itself the HR & steps data show correctly.

The FR945 is running software 4.40. This has hapenned to me once during the last week as well - I was not doing a workout but had random HR & steps data missing for a period of 2 hous even though I was wearing my watch.

I tried restarting the watch, removing it from Garmin Connect and re-installing Garmin connect but unfortunetaly I had no success in getting that data show up in my day.

Does anyone have an idea what the problem might be?

Thanks