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Garmin 945 Forerunner button issues

Former Member over 5 years ago

Hi all,

I have just purchased a Garmin 945 Forerunner bundle - such an awesome product. I have just noticed that after a months use the bottom left button has become soft and doesnt click now like the others although the top left can be soft at times. I see after googling this there is a known concern with the buttons on these devices.

Question is has this issue now been resolved with the latest product - I have noticed my watch has version A on the box and see by some posts Garmin are up to version D?

The device still works fine but after paying a substantial amount of money you would think these buttons wouldn't have an issue.

Thoughts??

Cheers

Top Replies

Garmin-Blake over 5 years ago +1 verified

Any complaints or concerns about hardware will need to be handled through our support center online, found here, as we are unable to diagnose hardware issues remotely. Also, we cannot process any exchanges…
Dr Phil over 5 years ago +1

If the button works it's not an issue, it's subjective opinion about the tactile response.

If the button doesn't work, it's objective fact and requires attention from Garmin.
Per_Folkesson over 5 years ago in reply to Dr Phil +1

I'm glad Garmin set's the bar higher.

Just had mine swapped for one with consistent tactile response between buttons and between consecutive presses on the same button. it's a makes a big difference…
tess over 5 years ago in reply to Per_Folkesson +1

Per_Folkesson said:
it's a makes a big difference for handling during high intensity activities

Set your watch to vibrate when a button is pressed if this is an issue. A button either works, or it…

All Replies

0 Garmin-Blake over 5 years ago

Any complaints or concerns about hardware will need to be handled through our support center online, found here, as we are unable to diagnose hardware issues remotely. Also, we cannot process any exchanges, in warranty or otherwise, through the forums in the event that this is necessary. Please follow the link above as this will route you to your local support team for the quickest resolution.