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Garmin 945 Forerunner button issues

Former Member over 5 years ago

Hi all,

I have just purchased a Garmin 945 Forerunner bundle - such an awesome product. I have just noticed that after a months use the bottom left button has become soft and doesnt click now like the others although the top left can be soft at times. I see after googling this there is a known concern with the buttons on these devices.

Question is has this issue now been resolved with the latest product - I have noticed my watch has version A on the box and see by some posts Garmin are up to version D?

The device still works fine but after paying a substantial amount of money you would think these buttons wouldn't have an issue.

Thoughts??

Cheers

Top Replies

Garmin-Blake over 5 years ago +1 verified

Any complaints or concerns about hardware will need to be handled through our support center online, found here, as we are unable to diagnose hardware issues remotely. Also, we cannot process any exchanges…
Dr Phil over 5 years ago +1

If the button works it's not an issue, it's subjective opinion about the tactile response.

If the button doesn't work, it's objective fact and requires attention from Garmin.
Per_Folkesson over 5 years ago in reply to Dr Phil +1

I'm glad Garmin set's the bar higher.

Just had mine swapped for one with consistent tactile response between buttons and between consecutive presses on the same button. it's a makes a big difference…
tess over 5 years ago in reply to Per_Folkesson +1

Per_Folkesson said:
it's a makes a big difference for handling during high intensity activities

Set your watch to vibrate when a button is pressed if this is an issue. A button either works, or it…

All Replies

0 Former Member over 5 years ago

I returned my 945 due to this exact issue the buttons on the right side were squishy and clicky. I was worried there would be issues in the future outside warranty and was not prepared to risk it, I have read many other 945 users with the same issue.

0 tess over 5 years ago in reply to Former Member

returned my 945 due to this exact issue the buttons on the right side were squishy and clicky. I was worried there would be issues in the future outside warranty and was not prepared to risk it

An understandable concern, but as I contend, it doesn't mean it's a defect. My 935 has had mushy buttons for about two years now and the buttons haven't failed to perform their intended function. If or when they fail their intended function, that's when I can say it's defective. I'm a DirecTV satellite subscriber. I have 4 identical remote controls programmed for the 4 different satellite boxes in my home. Each remote has it's own level of feedback when the buttons are pressed from day 1. They all work as intended and I don't consider any defective just because it feels different from the others.

0 Former Member over 5 years ago in reply to tess

That’s very true but it is a £500 device and one I wasn’t willing to take the risk on, I did speak to Garnin and they said a new batch was coming out with better buttons.

All other Garmin watches don’t have this issue, It was almost like a double press and very soft. Makes no sense that they would make it like that on purpose.

0 Dr Phil over 5 years ago in reply to Former Member

All other Garmin watches don’t have this issue,

Really? Search the other forums. You’ll find similar subjective comments. Even in the Marq forum. THE most expensive watch Garmin produce.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/marq-series/163220/athlete-buttons-notchy-feel

0 Former Member over 5 years ago in reply to Dr Phil

An I’ll bet the buyer sent it back for a refund or exchange, it may be a personal preference but I wouldn’t be keeping a watch with glitchy buttons

0 Dr Phil over 5 years ago in reply to Former Member

I wouldn’t be keeping a watch with glitchy buttons

Me neither. As I've said, if they work as intended, you press the button and it does what it is supposed to do, how they feel is subjective. If they don't work that's objective and needs fixing.

0 Dr Phil over 5 years ago in reply to Former Member

did speak to Garnin and they said a new batch was coming out with better buttons.

Did they say exactly that?

0 txepe over 5 years ago in reply to Per_Folkesson

Same case here, this replace is working great

0 txepe over 5 years ago in reply to tess

You have to be kidding right? this bad response in random buttons/people after days or few months is normal for you?? yeah, of course, totally normal, in fact is what one is expected... :/

0 tess over 5 years ago in reply to txepe

txepe said:
is normal for you?? yeah, of course, totally normal,

Read again. I said a lot of people were comparing buttons to previous Garmin watches and other watches. What you claim is 'normal' is subjective. I said different. Two different words. Two different meanings.