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Garmin 945 Forerunner button issues

Former Member
Former Member over 5 years ago

Hi all,

I have just purchased a Garmin 945 Forerunner bundle - such an awesome product.  I have just noticed that after a months use the bottom left button has become soft and doesnt click now like the others although the top left can be soft at times.  I see after googling this there is a known concern with the buttons on these devices.

Question is has this issue now been resolved with the latest product - I have noticed my watch has version A on the box and see by some posts Garmin are up to version D?

The device still works fine but after paying a substantial amount of money you would think these buttons wouldn't have an issue.

Thoughts??

Cheers

  • 0 over 5 years ago

    Yes, it’s resolved for the majority of us by just ignoring the horrible feedback and mushiness... Sweat smile

    Some got it replaced (even multiple times) with mixed results.

    It’s just bad quality... 

  • 0 over 5 years ago

    I think the revision status on the box is a red herring as I believe it refers to the box, not the watch.

  • Former Member
    0 Former Member over 5 years ago

    A button issue???  First I'm hearing anything about this. Rolling eyes

    forums.garmin.com/.../is-the-button-issue-resolved-now

  • 0 over 5 years ago

    If the button works it's not an issue, it's subjective opinion about the tactile response.

    If the button doesn't work, it's objective fact and requires attention from Garmin.

  • +1 over 5 years ago in reply to Dr Phil

    I'm glad Garmin set's the bar higher. 

    Just had mine swapped for one with consistent tactile response between buttons and between consecutive presses on the same button. it's a makes a big difference for handling during high intensity activities, and allso gives me the feeling of quality that I expect. 

  • 0 over 5 years ago in reply to Per_Folkesson
    Per_Folkesson said:
    it's a makes a big difference for handling during high intensity activities

    Set your watch to vibrate when a button is pressed if this is an issue.   A button either works, or it doesn't.  It's black and white and as simply as that.  I understand that people have a preference for that "click" or feedback feeling when a button is pressed.  I understand that previous Garmin watches, or watches from different manufactures may have felt different.  This is nothing more than personal preference and has nothing to do with if the watch is defective or not.  Even if you have a watch where 1 or more buttons feel different than the rest, it doesn't mean the watch is defective if they all do what they are intended to do.   By definition, it's only defective if a button press fails to do it's intended function.  This is not an opinion, but a fact.   Why is it if it feels different, it must be defective?  If both of our watches click, but yours is more predominant, is mine defective?  I have a 935 nearly 3 years old.  Every button had a click to it at purchase time.  Presently all five buttons have no click and they all feel "mushy" as some describe.  I've never had a button press fail to perform it's intended function.  Is it now a defective watch even though it's working as intended?

  • 0 over 5 years ago in reply to tess

    tess, is that why Garmin-Blake wrote this to people experiencing problems with the buttons?

    Garmin recognise this as a defect, therefore users are entitled to say this is a defect.

  • 0 over 5 years ago in reply to CloggyAbroad
    CloggyAbroad said:
    Garmin recognise this as a defect,

    Garmin didn't state it was a defect. They listened to customers and recognized people didn't like the feel and made changes. You've been around these forums long enough to know Garmin has always been quick to exchange watches if customers aren't satisfied. A change doesn't mean there was a defect. Had Garmin acknowledged a defect there likely would have been a recall. I actually drank the Kool-aid and had a watch exchanged that was functional.  I've since come to the conclusion that it was different and not defective and my exchange was unnecessary.  If your interpretation of changes made is an admission of a defect, that is your choice. I choose to see something official from Garmin and not speculate on what Garmin-Blake meant. So, I guess we'll respectfully agree to disagree. 

  • 0 over 5 years ago in reply to tess

    Well Tess,  defective or not - we now both have watches we are happy with, and that we consider up to standard, me after Garmin adressing an issue that was a problem for me. Thats what matters, right? All good!

  • 0 over 5 years ago in reply to Per_Folkesson
    Per_Folkesson said:
    Thats what matters, right? All good!

    All good. You still may want to try my vibration setting suggestion. I started using it years ago because I didn't have the feedback feeling while running/cycling and wearing gloves in colder temperatures, or even times when it was warm out and I was really pushing my limits. I use it constantly now as there's no need to visual see if the button reacted if you're depending on the feel in situations I just mentioned.