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Garmin Connect app on iPhone keeps "losing" my watch and asking me to set it up from scratch - help!

For the past few weeks or so, I will open up the Garmin Connect app on my iPhone and it will ask me to set my Garmin up, like its brand new. I don't undertstand why this is happening all of a sudden. I have tried deleting the app, turning my phone off, reinstalling the app, turning my watch off, and re-setting up the watch from scratch. But then after a few days I open the Garmin app up and it does not have my phone and asks me to set up a new device.

Is this a bug? Can anyone advise a fix for this? Many thanks.

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0 BeneGi over 5 years ago

It is a big big in the GCM App. See the forum there. Some people report it is solved by clearing the safari caches.

It happens evereytime you restart your iPhone.

0 MrJakey over 5 years ago

So annoying - does anyone else experience this? Every other day or so I have to setup my watch in the Garmin app.

0 darmarchuk over 5 years ago

Same issue on Android , 2-3 times per month... Garmin rulezzz!!!

0 jurijc over 5 years ago

Same here in the last couple of weeks... The app is useless.

0 Former Member over 5 years ago

Yes. The last month this is an issue nearly every day after having the app work fine for five years.

0 MrJakey over 5 years ago

So is there a solution Former Member ? I am up to date on all the latest software etc both on iphone and watch and I have tried deleting the Garmin Connect app, turning phone off, installing the app again and setting up the watch. But it still "forgets" it. Also if I do not wear the watch for a day or so and then go for a run, it is not connected. Is that normal? Bluetooth always stays on my phone. Thanks.

0 Damian.Holt over 5 years ago

Just press skip.

0 Former Member over 5 years ago

Same her. Every morning I have to do all the steps to connect my iPhone with the Connect app. This was not so in the past

0 Former Member over 5 years ago in reply to Former Member

I have exactly the same thing happening and thought I had fixed it by deleting the app and reinstalling. But yet again yesterday and today I have to set up again and today even though my watch tells me its connected to the phone and the phone is connected to the the watch (and both are connected to wi-fi) I have to go to settings and pair but now the app can't even locate my device!! It is juts sending me to trouble shooting.

Please FIX this GARMIN it to totally annoying.

0 Former Member over 5 years ago in reply to Former Member

SOrry also meant to say this is with my Fenix 5S plus!!!