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Garmin Express crashes every time I try to show music on my Forerunner 945

The 945 is plugged into the computer (Windows 10; Garmin Express 6.1.0.0). When I click on the Music tab for the 945, it spins around a bit and within a minute Express crashes. The only way I seem to be able to put music on the 945 is by manually copying files to the device's Music folder. Any ideas?

  • It happening to me sometimes, my solution is to rename shortly folders and songs file names…..

  • Thanks for the reply. What folders are you saying I should rename?

  • I had music files with full name author-name-year down in a folder tree ordered by authors and albums by year. Once I select a so structured folder collection express start crashes, and every time I went in music it crashes remembering that location end structure. I sought it had problems with long file names and/or much structured folders an subfolders.

    So I start simply rename files with only xy titles and albums with only its name. XY is the file number like 01. No . , or -

    Now express don't crashes and I put albums directly in 945 with w10 explorer

    Sorry for my english

  • I can't rename all my music folders & files. The structure and naming of my music folders and files are important to many other applications, including iTunes and Sonos. I appreciate the suggestion, but hopefully there is another solution to this problem.

  • Former Member
    0 Former Member

    did you get this resolved?  im having the same problem with VA3m

  • No. I provided some diagnostic data to Garmin and they are investigating.