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The Garmin Connect site and app does not register heart rate on my day heart rate section during activities recorded with another Garmin device.

Fast1968
over 5 years ago

The Garmin Connect site and app does not register heart rate on "my day" heart rate section during activities recorded with another Garmin device, although  I have physio true up enabled. The heart rate is recorded normally in the activity itself.

In the attached screenshot, during the first activity I had the 945 monitoring HR as well with the chest monitor. (Observe the gap in the HR Details page)

During the second cycling activity I have the 945 completely off.

Both activities where recorded with edge 530.

Physio True Up is on on both devices 945 and 530.

I believe this to be a bug of the site and application algorithm, where the HR of the preferred tracking device is only recorded in the all day HR graph.

Thanks in advance.

 

  • 0 over 5 years ago in reply to pakal

    I'm almost certain that is a site side issue and not a firmware one. You see the devices are recording the HR data the site / app selects only the data from the tracker.

  • 0 over 5 years ago in reply to Fast1968

    here i found a good example, done a duathlon training (run/bike/run) and the bike hr goes totally down here, the gap after second running is charging FR945:

    both running recorded with FR945, ride with 830 

  • Former Member
    0 Former Member over 5 years ago in reply to f|33tStA

    Which device do you have set as your preferred tracker? If the 945 and it's off then no amount of wishing will make heart rates sync.

  • 0 over 5 years ago in reply to Former Member

    my 945 is the prefered and is always on, only short charging every day

  • 0 over 5 years ago in reply to f|33tStA

    Former Member Oh! Thanks about the Watchface... I still have a lot of work to do on it.. I'm quiet unhappy with the layout...

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Setting the 945 as preferred tracker (from fenix 3 HR) worked for me. Thanks!

  • Former Member
    0 Former Member over 5 years ago

    I'm also having this problem and would love to hear a solution!

    I record my bike rides on a garmin edge 500 with chest heart rate strap. I manually upload the activity to Garmin Connect and the heart rate information comes across just fine, but the Garmin Connect My Day screen doesn't show the max heart rate I obtained while on the bike so therefore isn't getting an accurate snapshot of my day. 

    The only other option is to wear my garmin watch while I'm riding too, but I'd prefer not to have to do that. 

  • Former Member
    0 Former Member over 4 years ago

    Any resolution? I also am having same problem. Can see HR data from HRM monitor on edge 830 after my ride but not in Garmin connect . Interestingly it does show up in Strava. I didn’t wear my forerunner 945 for my ride today but don’t see why that should matter- the connect app should be able to get the HR from the edge 830. Very annoying