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Garmin pay stop working

Former Member
Former Member over 5 years ago

Today, all card on my Forerunner 945 is gone. If I try add card I can,t do what. I try restore default setting on Forerunner reinstall app (Android) but nothing... Maybe some can the same problem?

  • 0 over 5 years ago

    Hi, yes, what a mess. Noticed that here in Czech Republic (KB bank) today afternoon too when my 945 told me "Wallet is empty". GP was OK until yesterday late night. I've been using two Android phones (sport/regular) with SIM clones, one of them lost Garmin Pay menu options completely (not sure when). GC re-install brought that menu back. During attempt to re-configure the wallet, when selecting card type, there is endless "Preparing Your Forerunner 945 screen". Consistent on both phones.

    some possibly related threads:

    forums.garmin.com/.../garmin-pay-setup-fails

    forums.garmin.com/.../wallet-suddenly-empty

  • Former Member
    0 Former Member over 5 years ago in reply to xkarel

    And how resolve this problem? Just looking app update from Garmin?

  • 0 over 5 years ago

    The card disappeared from the wallet on my 945 on Sunday. Got a notification on my iPhone "Garmin Pay needs attention" and when I opened the app my card was not there. Within a few minutes I got an email from my bank telling me that the virtual card had been deleted.

    I tried to add it back and got a "Sync Failed" message no matter what I did. I started a chat with support on Monday and the representative said they hadn't seen an issue where the watch would connect to the phone for syncing activity tracking and notifications but not for Garmin Pay and opened a ticket.

    I just think they really borked Connect up somehow. I know it's happening to Android users as well but they caused themselves more hassle by updating their app at the same time that a lot of users would be updating to iOS 13

  • 0 over 5 years ago in reply to R_Tellis

    This morning I was able to add my card again to GC and sync it to 945. First payment went fine too.

  • Former Member
    0 Former Member over 5 years ago in reply to xkarel

    May Galaxy note 10 plius and garmin pay not working, I cant add the card..

  • 0 over 5 years ago

    We have seen multiple Garmin Pay issues and are actively working on a permanent fix. Our apologies for the inconvenience in the meantime. I will update this thread when more info is available. 

  • 0 over 5 years ago in reply to R_Tellis
    R_Tellis said:
    Garmin Pay needs attention

    Got the same "notification" on my iPhone when i upgraded to iOS13 but my cards are there nothing changed. I will receive 2 new watches soon Fenix6s and 6 will se if i will be able to add my cards 

  • 0 over 5 years ago in reply to R_Tellis
    • I had the same thing happen. Cards from the wallet on Forerunner 945 gone after latest firmware upgrade of Garmin connect on my Android phone. I fixed it by uninstalling that version of Garmin connect and downloading an older working version. Reconnect phone to watch reload credit cards and you are all go. Just remember to disable automatic updates in Google play store so the working version of Garmin connect stays on your phone.
  • 0 over 5 years ago in reply to Darre80

    Received my Fenix 6 pro sapphire yesterday and i did an setup this morning and everything worked just fine. Will try on my girls 6s pro sapphire later on hopefully it will work. So i think this is very individually bug. Im on iPhone with iOS13.1 with latest GCM version. 

  • 0 over 5 years ago in reply to Garmin-Blake

    Hi

    Do you have any update on progress with this matter and possible ETA for a software update?

    Thank you