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Replacement for cracked OHR was easy and fast

Just wanted to give some insight into my replacement of my 945. The OHR was cracking like many (I got my 945 the day REI started shipping them. So I've had it since June). The live chat just asked me for the SN, and if I was in the US. Took 10 minutes and they shipped a new one to me. No fuss, no drama, and have the new one on right now 5 days later.

Not sure if they changed the process, I am guessing my SN was flagged as a bad batch watch. So check if yours is cracking and get that stuff fixed!

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MikeDozer over 5 years ago +1

And the broken one goes with courier when he arrive with replacment? I had always first sent broken gramin to repairs and then got shipment of refurb.

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0 MikeDozer over 5 years ago

And the broken one goes with courier when he arrive with replacment? I had always first sent broken gramin to repairs and then got shipment of refurb.

0 JoeK78 over 5 years ago in reply to MikeDozer

Nope they asked me to mail it back at my leisure. Which gave me some time to copy over the settings, and such. Also for refference, my original watch was "Rev A" the new one is "Rev D"

0 chrissg81 over 5 years ago in reply to JoeK78

I had the same experience with the replacement unit due to the button issues. They shipped me a new one and have me 10 days to ship the old one back with the pre paid label that they sent me. Super easy - and quite impressive. Customer service like that will keep me as a customer (even through the less than favorable hardware issues like pulse ox not working on the replacement unit).

0 gguerini over 5 years ago in reply to JoeK78

Where can I find the "Rev A" / "Rev D" thing? In the box or in the watch?

I bought mine in May the day it came out from Clever Training but I end up returning it because of many issue (buttons, terrible battery life, syncing issue, etc.).I waited until now to buy it directly from Garmin. I received my unit in the beginning of the week and I can say the buttons are much better than the first one, the battery seems to be better too and I haven't had any syncing issue so far. Knock on wood.

But now I'm wondering what "revision" mine is. I would hope it's the most recent. I wouldn't be surprise if Garmin fixed the issues with the first batches.

Please ket me know where I can find that information. Thanks.

0 MikeDozer over 5 years ago in reply to gguerini

Rev D already? nice, i have rev C.

0 chrissg81 over 5 years ago in reply to gguerini

gguerini: check out this post. They have some good pictures of where to find the watch's revision letter. https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-945/171393/has-the-symbol-on-the-lower-left-button-changed-music-note-vs-double-arrow

0 floppyrom over 5 years ago in reply to MikeDozer

Where do you see this? I don't have the 945, but the 245.just curious about this detail. Thx

0 JoeK78 over 5 years ago in reply to floppyrom

Its on the box in a few places. like under the "Garmin" in the lower right hand corner of the back of the box where it lists all the specs.