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New Forerunner 945 stuck at "Initializing" when trying to pair to iOS for first tine

Hi all,

Got new FR 945 delivered today. Tried pairing to phone when prompted on the watch. Instead of seeing a message along the lines of "download Connect App to continue" (or something) which I saw on a FR 245, instead it just says "Initializing" for approx 30 seconds followed by "Pairing failed". It doesn't even prompt me to open the Connect app and when I have Connect open searching for the 945 it fails to do so.

Steps I've tried so far - factory reset, hard reset of 945, skipped initial setup then tried adding through menu options. Removed / re-installed Connect app on phone. Tried installed Garmin Express which works with connecting via USB to MacBook so the watch appears on my account but still can't pair via Bluetooth.

The fact that it doesn't get past the "initializing" part makes me wonder if there's a problem with the Bluetooth software / hardware on the phone. I've searched through the forums without luck plus 've tried Garmin chat but after over an hour of waiting, the chat session hasn't started! I've done loads of research via Google but can't find anything, perhaps because of the newness of the watch.

Any help, thoughts or suggestions would be greatly appreciated.

Thanks,

Ricky

Top Replies

keyhunt over 4 years ago in reply to philipshambrook +1

Thanks. I tried switching phone off / on as well as disabling / enabling Bluetooth. Also tried turning watch off then back on via top left. There's no 945 listed under 'Bluetooth' on my phone and the connection…

All Replies

0 philipshambrook over 4 years ago

Press and hold top left until it turns off. Reboot the phone. Check Bluetooth in settings. If there is a 945 there ‘forget the device’. Open Garmin Connect on the phone. Restart the 945. Follow the prompts.

0 keyhunt over 4 years ago in reply to philipshambrook

Thanks. I tried switching phone off / on as well as disabling / enabling Bluetooth. Also tried turning watch off then back on via top left. There's no 945 listed under 'Bluetooth' on my phone and the connection to my 245 is there and working fine which makes me think it's something with the Forerunner 945 rather than with the phone

0 vincenthelico over 4 years ago in reply to keyhunt

Hi Keyhunt,

I have exactly the same problem of you.

I have a iphone 6+ version and the phone do not even see the 945.

That's a desperate situation.

No support at all from Garmin.....

0 Denissio over 4 years ago in reply to vincenthelico

I have replaced watches with the same error. Was hardware bluetooth error. New 945 works normal and no problems with phone connection.

0 4473129 over 2 years ago

Did you resolve this? Having the same issue with my fenix 6 now. it's been working fine for a year, but now im stuck on the initializing-screen..

0 2491023 over 2 years ago

having the same problem with 945, any solutions?

0 keyhunt over 2 years ago in reply to 2491023

No - no luck I'm afraid. I raised it with the retailer who accepted that the device was faulty and replaced it. No issues at all with the replacement.