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Pulse Ox not working + Heart Rate not working when Pulse Ox is turned on

Hey!

Got my 945 yesterday and set it up. Everything seemed to be working fine initially.

During the evening I went through some settings and turned on HRV Logging, Sleep/All-Day Pulse Ox, etc.

After this I noticed all heart rate data started displaying "--" with maybe one value every few minutes at best before going back to "--". Stress measurement started showing "Check watch fit" when trying to do a measurement and I was unable to get a single Pulse Ox reading during the whole evening. I went to sleep thinking it might just need some time to adjust.

I woke up with absolutely no sleep data or HR data for the night. After not getting more than a few blips of wrist heart rate data all morning regardless of restarts, different clock position on wrist, band tightness or even wrist side, I went back into the settings and tried turning off the Pulse Ox sensor. After this the heart rate reading updates reliably every few second and everything seems to work again.

I have now tried this multiple times to make sure. Turning on Pulse Ox in the Sensors menu makes all wrist heart rate measurements disappear and turning it off makes them work like normal again. No Pulse Ox readings have been captured at any point and can't be captured manually either.

Anyone have any info on this? Some known software issue, a faulty sensor, something else?

Software version 2.60 (2fa11e6). (EDIT: upgrading to 2.64 beta or downgrading to 2.50 does not help. Neither did 2.70.)

Lights on the back of the watch seem to work quite differently when Pulse Ox is on, cycling through a blink pattern if that is of any value, but I have nothing to compare to. (EDIT: took a video of it since it looks like the sensor in an endless reset loop: https://www.youtube.com/watch?v=EYEoq9d9KQ8 Local Garmin support said it does not look like what their test unit looks like)

Cheers!

  • Well.
    I've returned mine to Garmin this morning. They started an RMA process so I'm hopping to get an exchange in the next week or so...

    Using my old Fenix 5 for now.

  • Same problem, not made contact with Wiggle or Garmin yet but received the watch this week. Haven't tried an additional firmware updates, only the update applied by express when first connected. 

  • Ok. So my battle here appears to be ended...

    Received a new 945 rev d from Garmin Spain through an surprisingly easy RMA process...

    Happy now Slight smile

  • I just got a 945 rev c and it appears the HR does not work when the Pulse Ox is turned on. If the latest software update does not fix this issue then I will return to REI and exchange it for a Rev D.

    EDIT: updated software to Version 3.30 and it does not fix the PulseOx/Hr issue.

  • Latest update, phoned Garmin UK today and they acknowledged there is a problem with some 945's but not all. I was told a software update is expected in December, which Garmin hope will fix the issue. However, I wasn't prepared to wait and have sent the watch back to Wiggle hoping for a replacement. If the replacement has an issue with oximeter, I'm hoping the update is a fix! I was told by Garmin they are checking the devices being sent out as replacements, so that might be the safest option. To be fair, Garmin were very helpful today, I've certainly dealt with worse companies.

  • I just received my 945 today and am experiencing the same issue described here. HR seems to work just fine. 

  • I take it back. It works. The first few times that it tried to take a reading it failed consistently. Positioning and tightness of the watch seem to play a key role in taking a reading.

  • Received my replacement from Wiggle today, took nearly two weeks but no quibbles. Replacement pulse oximeter is working!!

  • HI guys,

    You should test the sensor hub 3.20, in my case, I feel like it fixes the issue. 

    I've never been able to take one measure with the pulse ox widget, but this morning I've ran 2 measures without issue Slight smile

  • After a long wait for the fix, my watch updated to firmware 4.0 and the oximeter is finally working.