Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spotify - no content

7418063
over 5 years ago

Hi!

I bought a Forerunner 945 2 months ago, and have had issues with Spotify since day 1.

About half the time when I open the Spotify app, my playlists are empty.

It shows the playlists, and the track count, but when I open the playlist the screen is blank and audio doesn't play.

Restarting the device doesn't help, re-connecting headphones doesn't work.

The only way I've been able to resolve the issue is by doing a "Update downloads". But that requires WiFi while I don't always have access to, and I can't do if I have less than 50% battery.

Has anyone else had a similar issue? Any ideas on fixes?

I haven't been able to work out what seems to cause the issue yet.

  • Former Member
    0 Former Member over 5 years ago

    Yes, this also happens to me! Very frustrating. 

  • Former Member
    0 Former Member over 5 years ago

    I have had the same issue for quite some time. I finally found my solution: 1. Go to add music and podcasts. 2. Click on playlists. 3. It should ask you to go to the Connect Garmin App to verify your Spotify credentials again. 

    Once I did this everything started working again. I updated my downloads and my tracks now show. I hope this helps! 

  • 0 over 5 years ago in reply to Former Member

    I have the same problem as the first poster and this solution did not work.  I love this watch but bought it for the music and now I cant get the playlist to show any content.  I've tried updating, deleting and downloading.  The playlist always shows with # of tracks but when I go to play screen its blank.  

  • Former Member
    0 Former Member over 4 years ago

    Had the same issue, tried what 7284961 suggested but when I click on Playlist it says "Unable to get content."

    SO my solution that worked is to logout of spotify from the watch then log back in. It worked, BUT you have to re-download all your spotify playlistsRolling eyes

  • 0 over 4 years ago in reply to Former Member

    I believe this is what is happening per your description, I've included the article I'm referencing in the link below: 

    No longer seeing your playlists on your watch can mean the following:

    • The watch hasn't been synced over WiFi through the Spotify app within the last 15 days:

      This is needed to verify your account status periodically. Failure to do this can also result in a "Content Expired" error message on the watch. This can be resolved by selecting Update Downloads from the Spotify app on the watch (when watch battery is charged and in range of your Wi-Fi1 network).

    Frequently Asked Questions About Using Spotify With Your Garmin Watch

  • Former Member
    0 Former Member over 4 years ago

    Solution: you need to Update your software. Open Garmin Connect and the IQ software and simple let it Update the Music app