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Garmin Germany: Not happy with RMA handling

Due to sticky buttons I sent my 945 back to Garmin Germany. The 6th and 7th of June, delivery service met nobody at Garmin Puchheim. 3rd try was successfull and it was delivered on 11th of June.

I got a confirmation mail. But nothing else happened. Status for replacement is still 'not sent'.

Just curious, how long you did wait for replacement device? As I sold my 935 when I got my 945, I'm not happy with the situation.

0 bw over 5 years ago

Had the sticky button discussion as well.

Mailed support and after two weeks of waiting got the answer that "buttons are designed like that to avoid getting pressed during activity -> that means quality".

In the meantime my OHR started to develop cracks.

So I turned over to SportScheck (where I bought) and initiated a replacement. According to their information the watch is being sent in and checked by Garmin before I maybe can get a refund or exchange.

That process will take four to six week *sigh*

Good luck with yours