This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

FR 945 crashed and cannot be started anymore

Marco over 5 years ago

Today after my gym workout I saved the session and did a restart to have stress measurement again. All worked fine.

Now, laying in my bed, I only see the teal rectangle and that's all.

Press and hold light will shut the watch down, but restarting it does not help, still the teal rectangle only.

Need help guys :-))))

Top Replies

Crispin_Ellisdon over 5 years ago in reply to Marco +3

If you can’t get the watch to boot up from the off state, then you’re only option is to try a forced Master Reset using buttons. Whilst I can’t find the same support page for the 945, the MARQ’s internals…
9114770 over 5 years ago in reply to Crispin_Ellisdon +2 suggested

Crispin_Ellisdon It seems that you saved my marathon run tomorrow.... My 945 died, garmin support line told me to send the watch to them. I didn't give up and I found your post. Secondary Master Reset…
Marco over 5 years ago in reply to HUMODDA +1

OK, FR945 completely empty since 3 hours. Connected to Garmin express. Powered up, and... Same error :-((((

All Replies

0 Marco over 5 years ago in reply to Former Member

Pfingsten :-)

Will call the first tom 9.30

0 Marco over 5 years ago in reply to Former Member

Talked to the Garmin support and I am getting a new device... No chance to repair it

0 hogmemberisold over 5 years ago in reply to Marco

Hopefully you will get it quick!

0 Buffy2106 over 5 years ago in reply to hogmemberisold

Sent this afternoon via express... Will arrive tom noon. Will let you know the day I get it back :-)))

For those interested: just got an answer that Crystal Watchface will be updated for the 945 within the next few days :-)

0 Dmytro over 5 years ago in reply to Marco

Hello Marco, i have the same issue with my 945. Have You contacted Your local dealer or to Garmins head office?

0 Garmin-Blake over 5 years ago in reply to Marco

We are sorry we couldn't resolve this remotely but we will make sure to get a working device back out to you.

+1 9114770 over 5 years ago in reply to Crispin_Ellisdon

Crispin_Ellisdon It seems that you saved my marathon run tomorrow.... My 945 died, garmin support line told me to send the watch to them. I didn't give up and I found your post. Secondary Master Reset seems to work!! At least so far... :) THANK YOU!!!

0 BasVanRens over 4 years ago in reply to Garmin-Blake

I have the same issues with my 945. Tried master resets, connection to Garmin express, all without results. My screen is just static. This is already my second 945 in 3 months (The first had an altimeter that would jump 1000+ meters during workouts). Am I just very unlucky or is there a serious flaw with this watch?

0 Dr Phil over 4 years ago in reply to BasVanRens

You're unlucky. If you've tried everything the Crispin suggested in his post of over 1 year ago and it still is not working then you need to contact Garmin Support.

0 Manati 1079226 over 3 years ago in reply to Dr Phil

I've just had the same issue with my FR945, obviously water came into it and that was the reason for the crash! :-(

But as the watch is still under warranty I'll receive a new watch within the next days.