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Exchanging 945 already

lindajm22
over 6 years ago
Got it last night. Haven't even run with it yet. The down button is sticking. :( HeartrateMonitorsUSA.com has already emailed me a UPS return label and told me to use the watch until they get their next shipment in probably around the 15th, and then send it back once they email me and they'll send the new one next day. And this is why I always buy from them. Their customer service is phenomenal.

  • 0 over 6 years ago
    lindajm22 First, we are incredibly sorry to hear this. That's obviously not up to our standards and we apologize you had to get a replacement immediately.

    We should receive this device back from the retailer which will allow us to examine the device to find the cause of this failure. I'm confident this was a one-off experience, but this doesn't change the fact that it shouldn't have happened.
  • 0 over 6 years ago in reply to Garmin-Blake

    It seems to be a common issue, mine does it also but since the buttons still work even if sticking I don't want the hassle of returning it and not having a watch.

    and there is already a thread about it : https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-945/162560/mushy-sticky-buttons

  • 0 over 5 years ago in reply to Garmin-Blake

    Hi Blake, I have had three 945s now all with this button issue. I dont want to keep contacting support and getting exchanges and it is not really helping anyone. Can you provide an update on this issue and if it is being worked on at Garmin please?

  • 0 over 5 years ago in reply to Stereo

    I'm on my second replacement 945 but UP button is still sticky. I'm giving up hope and I don't want to change it again and loose more time on this. Garmin should really act more professional on this matter. Collect serials, make a mass retirement of product range (if it's related to a range of serials etc).

    Replacing it until I get a good working version is a joke and waste of time.

  • 0 over 5 years ago in reply to Stereo

    Same here, i'm on the 3rd unit and buttons are still sticky.

  • 0 over 5 years ago in reply to Garmin-Blake

    Probably many or most 945s have "non ideal" button behavior, from what I read. Mine certainly isn't ideal, sometimes when I press a button I do not get any tacktile feedback that i pressed it (no clicking sensation), making me question if I actually pressed it. The buttons do not "hang" though, so you can always press them and they will work, they just feel weird.

    That being said, I do not care much about my buttons being like this. This is a running watch for me, I press maybe 20 buttons per week and I can handle them feeling "off", as long as the watch does its job. For me it is highly preferable to have my running watch around with suboptimal button feels compared with sending it in and waiting for probably multiple weeks until a replacement arrives back.

  • 0 over 5 years ago in reply to Fredderic

    fair enough. I had the same attitude after my first replacement but one of the buttons got so bad it didnt really operate most of the time so got a third one. 

  • 0 over 5 years ago in reply to Fredderic

    Maybe, but mine has been working flawlessly for  a couple months now.  I'm not saying there isn't an issue, but just observing what gets reported here in the forum is mostly just people that actually do have issues.  So not a very representative subset.

  • 0 over 5 years ago

    Is there any European eshop, which sell 945 with "garancy" of OK buttons ? Thx!

  • 0 over 5 years ago

    Selling my Fenix 5 Plus and looking for forerunner 945, but after all I can see around here about these damn buttons I think I'll wait fro a good batch (if there will be) or Fenix 6.