Spectator Messaging no "Send Message"

I've tried everything with Live Track and Live Event sharing. 3 different phones, iPhone and Androd. The map and my tracking works. But on all phones there is no option for the receipient to send me a message. The "Send Message" button doesn't show up at all. Anyone figured out how to resolve this. I've had a ticket open for a week and have just received useless help, just more basic questions. I started my LTE subscription, but being able to send messages was one of the primary reasons for turning it on.

0 GerardW. 10 months ago

just to check:

in garmin connect app, is the switch under Safety and tracking -> Livetrack -> there are 3 switches that you can show or not show in a livetrack: the course, messages and starting automatically. Just doublecheck if the messages switch is on.

(PS : I only use the lievtrack when paired by phone, but should work the same with LTE)

Gerard

0 dallasholverson 10 months ago

Thank you! Yeah, unfortunately I checked those and all have been enabled during my testing. Still don't see the Send Message option though for my friends/family. Still perplexed on what is causing this. Just started my LTE subscription about 2 weeks ago.

0 Diego 6 months ago in reply to dallasholverson

Hi dallasholverson!

I have the same problem. Could you fix it?

0 dallasholverson 6 months ago in reply to Diego

Never got resolved. I gave up and cancelled my subscription. Don't think this capability is ready for "prime time" yet. I was also concerned that it could put a drain on the watch battery during a triathlon lasting 5-12 hours and leave me with a dead watch. I may revisit this service when I upgrade my 945LTE to a newer model.

0 7393243 6 months ago

I had this issue when the device first came out and had a long back and forth with Garmin support, which felt useless, and then suddenly it started working. I think they changed something on their end. Worth going through it with them.

0 dallasholverson 6 months ago in reply to 7393243

Great! I will do that. Thanks for the update!