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[Bug] HRV status only shows up on the watch

Shiva
over 2 years ago

On my account I can't see my HRV Status graph on the web or on the app. On the app the HRV status widget doesn't appear at all.

I can see the HRV status widget only on my watch. I wear my watch for most part of the day and only take it off for charging, so this is not a data issue.

Is anyone else facing this issue? 

  • 0 over 2 years ago

    YES, unless I make a sync via cable to my computer -> Garmin Express  - then I can see it after at sync to my phone (Garmin Connect)

    Have you tried a WiFi or Cable sync?

  • 0 over 2 years ago in reply to RockBastard

    Interesting observation!  I noticed I had seen HRV Status so was going to reply to the thread that it's there... but realized the day I saw it was a day I had plugged my watch into a PC to charge it (and sync'd in the process).

    When I look back I see the last day it updated my HRV status (and last day it shows the data on Connect) is last week when I plugged it in to charge.

    In short, I think I see the same issue noted by the OP but syncing through my PC seems to refresh the data for that day (and brings in past information too).

  • 0 over 2 years ago in reply to RockBastard

    Ah! That makes sense. I have some HRV data from a few weeks ago, when I check on Garmin connect web. But I think that was after a sync from Garmin Express.
    Ideally this shouldn't be the case, the sync from Garmin Connect App should also sync HRV Status. I believe this is a bug, so let's leave this thread open. I'll use your workaround for now. Thanks for this Slight smile

  • 0 over 2 years ago in reply to RockBastard

    confirmed here also. No sync possible with my phone, but with a cable it's updating.

  • 0 over 2 years ago in reply to nord0296

    Confirming here as well. Stopped seeing HRV status updates on the web and app.

    It works after connecting it to Garmin Express.

  • 0 over 2 years ago

    Hello all,

    We have other reports of this and are actively investigating.  When we know more or have any updates to share, I'll be posting to this thread.  Thank you in advance for your patience with us while we conduct this investigation.

  • +1 over 2 years ago

    All,

    Please see our recently released beta software for a fix addressing this report. If you prefer to not install this beta software, we hope to be rolling out a public software update soon, though I do not have a timeline for this release. If you are still seeing this issue after installing the beta software, please contribute your observations in the appropriate beta bug reports section of the beta forums for your specific device.

    Enrolling in Garmin Beta Software Program