Spectator messages only arrive at end of workout, or not at all

Since the software update to 5.07, I've been having a lot of trouble receiving spectator messages. I've experienced two types of issues:

The message arrives only after the workout has been ended, sometimes an hour after send. The message pops up once you enter the screens to review post-workout stats.
When the spectator message is sent, the watch says "Live Track Disconnected," then a minute later "Connected," but the message never arrives. It seems like maybe there is some error happening on the watch/Garmin handshake that trips the watch into an error state?

In both cases, I had full LTE connectivity in an area with excellent signal.

Any suggestions on how to fix, or how to best escalate?

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0 gutierrezgarralda over 1 year ago

Exactly same issue. I figured that they arrive when I’m connected to my home WiFi but never while out and about.

0 eggi888 over 1 year ago

I am getting the same issue as well... It also impacts messages sent when requesting emergency assistance (which is an even bigger issue)

Live track location sharing seems to be working fine, messages dont come through until on bluetooth/wifi so it shouldnt be an LTE connectivity issue

0 Diego 9 months ago in reply to eggi888

Hi everybody!

I am getting the same issue as you.

Could you finally fix it some how?

0 GerardW. 9 months ago

same happens with bluetooth / phone live track connection.

0 eggi888 9 months ago in reply to GerardW.

I was never able to find a fix. Wish Garmin would fix this

0 8801721 2 months ago

Experiencing the same issue!

0 2078050 2 months ago

After experiencing this for a full year I cancelled my LTE subscription. Oh well

0 2078050 2 months ago

After experiencing this for a full year I cancelled my LTE subscription. Oh well

0 9183544 21 days ago

Having the same issue here. My solution so far is to disable the lte connectivity during the activity and then turning it back on. You can do this while recording an activity by holding the top left (light) button and then turning it off. For this to work you have to give it a few seconds before turning it back on to make sure it drops the lte connection, if you turn it on too soon it will simply stay on lte and wont reinitiate livetrack. The only problem is most times you have to continue to do this for new messages to get through. This works but it is still disappointing considering the price tag on this watch.