Spectator messages only arrive at end of workout, or not at all

Since the software update to 5.07, I've been having a lot of trouble receiving spectator messages. I've experienced two types of issues:

The message arrives only after the workout has been ended, sometimes an hour after send. The message pops up once you enter the screens to review post-workout stats.
When the spectator message is sent, the watch says "Live Track Disconnected," then a minute later "Connected," but the message never arrives. It seems like maybe there is some error happening on the watch/Garmin handshake that trips the watch into an error state?

In both cases, I had full LTE connectivity in an area with excellent signal.

Any suggestions on how to fix, or how to best escalate?

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0 gutierrezgarralda over 1 year ago

Exactly same issue. I figured that they arrive when I’m connected to my home WiFi but never while out and about.

0 eggi888 over 1 year ago

I am getting the same issue as well... It also impacts messages sent when requesting emergency assistance (which is an even bigger issue)

Live track location sharing seems to be working fine, messages dont come through until on bluetooth/wifi so it shouldnt be an LTE connectivity issue

0 Diego 10 months ago in reply to eggi888

Hi everybody!

I am getting the same issue as you.

Could you finally fix it some how?

0 GerardW. 10 months ago

same happens with bluetooth / phone live track connection.

0 eggi888 10 months ago in reply to GerardW.

I was never able to find a fix. Wish Garmin would fix this

0 8801721 3 months ago

Experiencing the same issue!

0 2078050 2 months ago

After experiencing this for a full year I cancelled my LTE subscription. Oh well

0 2078050 2 months ago

After experiencing this for a full year I cancelled my LTE subscription. Oh well

0 9183544 1 month ago

Having the same issue here. My solution so far is to disable the lte connectivity during the activity and then turning it back on. You can do this while recording an activity by holding the top left (light) button and then turning it off. For this to work you have to give it a few seconds before turning it back on to make sure it drops the lte connection, if you turn it on too soon it will simply stay on lte and wont reinitiate livetrack. The only problem is most times you have to continue to do this for new messages to get through. This works but it is still disappointing considering the price tag on this watch.

0 Richard 9 days ago in reply to 9183544

Wow; thanks for sharing. I have been unsuccessful for 2 months and several conversations with Garmin Support. I did have a positive change 1 hr ago (after many attempts). Will no phone, started an outdoor activity via watch with no expectation, walked into my home and then looked at my phone to see an invite, check the link and saw my route. Typically when I start outdoor activity lte never starts and reboots. I immediately tried this again and same results.

Originally my thinking is an issue of lte connecting. But now maybe a conflict between lte, Bluetooth and wifi. I think that lte communicates gps data coordinates; Bluetooth is simply phone and watch. And WiFi is watch and internet.

I think the phone starts the live track and sends the invite. In my case today I did not initiate start event on phone- so no invite. LTE tracking occurred. As soon as I walked into my house- my phone with Bluetooth and WiFi were present- and the invite was sent, delivered with link and track.

Maybe there is a clue here. Any thoughts.

Richard