"Searching for LTE signal" - Unable to connect to LTE

stroper over 4 years ago

LTE subscription was activated as part of watch setup with Connect app (Android).
LTE subscription activated confirmation email received.
Setup emergency contacts and email option in Safety & Tracking section.
Enabled Assistance Plus.
Enabled Live Tracking, etc.
Synced with Connect and also with Garmin Express to ensure that watch has up-to-date software.
Restarted the watch.
Attempted to perform LTE sync and LTE is always on standby and stuck at "Searching for LTE signal" outdoor where the phone has strongest LTE signal.
Verified that the area where I tried earlier was under converge area.

I have reached out to support earlier today and awaiting for response.

Does anyone else experiencing the same?

0 NicolasTorzec over 4 years ago

Did you check Garmin’s LTE coverage or your phone’s LTE coverage?

They will be different if powered by different operators.

Garmin’s LTE coverage map is here: discover.garmin.com/.../

0 stroper over 4 years ago in reply to NicolasTorzec

Yes. I did check by selecting Forerunner 945 LTE in the coverage map page. Complete Red. Full coverage. I even went to nearby my work location where we get reliable coverage for most providers. Unfortunately, the watch still shows the same message "Searching for LTE signal". :(

0 KDilz over 4 years ago

I had the same issue at the 2nd device of the 945LTE.

send back to Garmin and receive a new one. My 3rd device works perfect.

0 stroper over 4 years ago in reply to KDilz

Interesting. Did support tell you why earlier units didn't work?

I have opened a support case and sent logs. I am waiting to hear back from Garmin.

0 KDilz over 4 years ago in reply to stroper

There was no problems with the support. I have used the chat. We are tried together the the soft reset and the hard rest after the that.

The problem was unsolved. So, I have receive a RMA number to send back the 945LTE.

The reason, why the 1st and the 2nd did not work is unknown and not very important for me.

I think there is a communication error between cpu and LTE modem.

0 stroper over 4 years ago in reply to KDilz

I see. Makes sense. I have Fenix 6 Pro but I bought this 945 LTE for running with Live Track over LTE. I will wait for couple of days to let support personal to review the log bundle that I sent to them earlier. Support personal told me that there was no known issues with subscription service at the moment and may not be cause for the issue. The watch does display LTE status as "Standby". As per support documentation, the watch receives LTE signal fine, but the LTE sync always stuck in searching for signal error.

Anyway, thank you for sharing your resolution.

0 RobdejongPT over 4 years ago in reply to stroper

I had the same difficulties after initial setup. Doing a full reset on the watch made it work like a charm. Hopefully it will work for you as wel

0 stroper over 4 years ago in reply to RobdejongPT

Unfortunately, not. I did full reset and setup freshly. No luck. The LTE icon consistently blinks and never connects. :(

0 stroper over 4 years ago

Just got the replacement and LTE sync now works. It took a minute or so to find the signal but eventually LTE sync worked.