Forerunner 745 stopped counting KMs/distance despite it counting pace/km very well

Hello all,

I did a long run consisting of 8.3 + 8.3 KM, in total close to 17KM.

My 745 was counting automated laps and when I did reach half my distance (8.3KM), I pressed LAP, and then it stopped counting distance. Incredibly, after the run, I can see the pace/km which clearly showed I did keep running but the 745 stopped counting KMs...

No idea what happened here. I did like 18 KM and it only counted 6.43 KM. So in reality it stopped counting even before my half way back home.

I can see in this forum Im not the only one having these issues and I dont know if I can trust the measurements on Garmin anymore.

Any clues or should I send my 745 back?

0 1606040 over 1 year ago

I have the same issue.

Distance stopped at 7.45 km but pace and gps shows the full 12km.

What is the root cause of this?

0 lucab over 1 year ago

8890179 1606040 are you guys all using the latest software firmware 13.00?

0 1606040 over 1 year ago in reply to lucab

Yes and Auto update is on

0 lucab over 1 year ago in reply to 1606040

Garmin-Kevin for awareness

0 1606040 over 1 year ago in reply to lucab

Just wanted to let you know that it happened again. Distance just stopped while I was still running. Please let me know how to fix this soon. Alternatively I would like to return my watch.

0 4422312 over 1 year ago

same thing happened to me as well. version 13.00 and brand new watch.

0 8077034 over 1 year ago

Hello, same issue. I've also troubles when doing the half-marathon training program, sometimes the speed reaches 0. the gps stop tracking, and the circuit after it comes back. any ideas?

0 8077034 over 1 year ago in reply to 8077034

Garmin told me to reinitialize the watch, which I did. It seemed to solve the distance calculation issue, but I still had a loss of GPS during the running. If this doesn't fix the problem they'll probably exchange it.

0 maratonrunner over 1 year ago in reply to 8077034

8077034 said:
Garmin told me to reinitialize the watch, which I did. It seemed to solve the distance calculation issue, but I still had a loss of GPS during the running. If this doesn't fix the problem they'll probably exchange it.

Have you receiced a fix or any solution for loss GPS issue?

0 8077034 over 1 year ago in reply to lucab

yes