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Garmin app not showing HR

Former Member over 4 years ago

My Garmin 745 is displaying my HR however my Connect app isn’t and yet it’s synced & connected. It’s blank on the app, as is my resting HR, the only info showing is my high HR from when I last exercised. Any ideas?

0 Garmin-Brooks over 4 years ago

Hello,

Have you gone through all of the steps in this article? I Am Missing Steps in My Garmin Connect Account The title is steps, but the first statement in the article mentions other wellness data. It's just the FAQ is most often attributed to steps.

0 Former Member over 4 years ago in reply to Garmin-Brooks

Hi, I’ve looked at all these steps but still it’s not rectified, sorry

0 Garmin-Brooks over 4 years ago in reply to Former Member

Don't be sorry, I would be happy to try and help.

Are you on the Android or iOS version of the app?
What is the firmware of the app?
Did you try removing and repairing the watch to your account per this article?
- Removing and Adding a Device in the Garmin Connect App

So far my assumption has been that this an app side issue, but to test device side:

Have you attempted a soft reset to the watch?
- Hold the top left button down for 20 seconds, after the watch powers down, press and release the same button to turn it back on.
Do you have a Windows computer that we can plug the watch into?
- Plug the watch into the computer
- Press the Windows key + "E"
- Locate the 745, open the Garmin Folder
- Right Click and Delete the Monitor Folder
- Sync With Garmin Express.