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Menu that disappears

Hello everyone!!
Sometimes the entire menu on my watch disappears completely, and I have to set it up again. Happens to you?
Thank you.

Top Replies

5827187 over 4 years ago +1

It is a new watch. It gives me the impression of being a very immature and unstable firmware. I hope Garmin solves it quickly.
BOfferman1 over 4 years ago +1

Hope this gets fixed soon. It’s happening to me almost daily and is a serious problem for a $500 watch.

All Replies

0 Pierre over 4 years ago

Happens the last two days.. When i sync to register an activity on the android app then i press the button for menu then it only display power off and alarm.

0 Pierre over 4 years ago in reply to Pierre

after the sync and the moment when i want to turn my watch off i never go to the menu between these moments

0 Garmin-Brooks over 4 years ago

Hello if you are experiencing this issue, please contact your local product support agents. For North America, you can access this at https://support.garmin.com/en-US/login/?productID=713363&tab=topics&topicTag=region_heartrate where you can chat with us or call

U.S. 913-397-0872 | 1-800-800-1020

Canada 1-866-429-9296

Monday-Friday 7 a.m.-7 p.m. CST. Closed weekends and holidays.

Monday is our busiest day of the week. Please consider calling Tuesday-Friday to get through to an expert faster.

If troubleshooting connectivity between your Garmin device and your smart phone, please contact us from a different phone.

For other regions, please check out this page

https://www.garmin.com/en-US/select-a-location/

Then click on support, then support center.

0 5827187 over 4 years ago in reply to Garmin-Brooks

Hello! Thanks, I'll do that myself. But here in Argentina, Garmin is not friendly with customers. I ask you to explain what to do, if Garmin Argentina does not solve my problem here.
Thank you.

0 5827187 over 4 years ago in reply to Garmin-Brooks

This annoying bug, is not solved with a firmware update?

0 9377177 over 4 years ago

Same here. 745 with latest software for watch and Android.

This seems to replicate a bug they seem to have 3 years ago with 935. @garmin supprt any thoughts on this bug? Seems to have popped up in the last few weeks.

0 bpl1972 over 4 years ago

I still got the disappearing menu, very frustrating!!!

0 BOfferman1 over 4 years ago

Hope this gets fixed soon. It’s happening to me almost daily and is a serious problem for a $500 watch.

0 bpl1972 over 4 years ago in reply to BOfferman1

Do you have other Garmin watches that sync with your phone?

I have a Fenix 6 Pro Solar and a Venu 2.

The menu always disappear when I connect and sync the other watches...

0 5827187 over 4 years ago in reply to bpl1972

Sorry, I no longer have the 745, I got tired and changed it for a 945. Very happy, since I have a large wrist. Greetings