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fw 9.60 issues

after fw 9.60 when i con the 735 with garmin express via usb the watch only stay at chagrin mode ! not show on pc or sinc ! when i take the cable off still stay at chagrin mode!

then ony when i force to shut down it wake up !

try hard reset the it connect fine for the 1 time ! and then at 2 time have the issue again

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0 Syl over 1 year ago

Hello

Same problem for me... no sync after the 9.60 update and freezed watch screen when I disconnected it from the computer. I forced to turn off the watch when it was connected to my computer and everything started to work normally. I have no explanation... Hope Garmin will share new update to fix it

0 4217455 over 1 year ago

Hi,

Same problem too. My watch not syncronize with pc.Did somebody informe the Garmin about this huge problem? Thanks your answer.

Gabor

0 5310691 over 1 year ago

I have the same problem !!

Do NOT install the latest update !!!

0 Ben over 1 year ago

4217455 said:
Did somebody informe the Garmin about this huge problem?

I wrote to the (french) support the first day of the firmware release.
I'm still waiting for an answer... :/

If you have access to the English support, that will be great to send them a message.

0 Yve over 1 year ago

Same problem too. I just opened a ticket at the german support site. Is there a way to roll back the update?

0 George.Poth over 1 year ago

It enters charging mode and freezes there. The workaround for now is: 1. turn it off 2. turn it on 3. let it catch a GPS signal 4. sync. Let's hope for a bug-free "update" soon.

0 mjsnook over 1 year ago in reply to George.Poth

Seems to work as a work around, but my watch freezes again when I try to connect it to Gramin Express.

0 George.Poth over 1 year ago in reply to mjsnook

I definitely said it is a workaround. It's not a solution. The solution will have to come from Garmin.

0 TWN over 1 year ago

Same problem here. Furthermore, after the 9.60 install all activities on the watch are gone! One activity had not yet been synced to Connect, so probably gone forever.

0 KVHALLETT over 1 year ago in reply to TWN

same problem here, too. Someone had suggested resetting to factory settings but that didn't help at all. Looks like the 9.60 needs to be fixed by Garmin.