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645M cracked pinhole after 1.5 years

Anton
over 5 years ago

Anyone have experience getting an out of warranty replacement? Seems crazy this part could wear out after just 1.5 years. Thanks for any helpful info!

  • 0 over 5 years ago

    Mine did this too. Contacted them and they replaced the watch.

  • 0 over 5 years ago

    mine is showing hairline cracks on all 4 pin holes and it has been less than a year. I better get it replaced before the warranty comes up...

  • 0 over 5 years ago

    I had the same thing happen to my watch after 1.5 years too. I contacted them through a thread they had promoting their watches on Facebook. They told me to message them through Facebook and when i did they offered to replace my watch

  • 0 over 5 years ago

    I just had this happen to my vivoactive 3 music. I'm 6 months out of warranty. I'm deveststed. I hope they can offer something. 

  • Former Member
    0 Former Member over 4 years ago in reply to TheJediGoddess

    Garmin 's design is flawed in all these watch models as the pin posts fail on all of them consistently. They rep!ace them with the same models with the same design flaw flaws until you're out of warranty .Thin plastic posts holding steel spring pins is destined to fail and we are SOL once the warranty period has expired .I want my money back. What good is a watch that falls off your wrist? Useless! Do right by your customers Garmin and fix the flaw or refund the cost for these watches. 

  • Former Member
    +1 Former Member over 4 years ago in reply to Former Member

    I had bought a black 645m soon after its launch ,March 2018, about 4 months ago noticed hairline cracks on plastic lungs near the pin steel holder- based in APAC- no replacement/out warranty. Searched and found TPU protector ( much like phone case), online shops for 5$,very tight and sung fit ( a little push/shove/stretch to get the watch in), but holds very well. Though watch slightly bulky, not any heavier, doesn’t spoil the looks much, button are now nearly flush with case , however it took few days to get used to and best part the shop has different colours  to.match ! AND most importantly, the hairline crack hasn’t expanded any further and holding the lug and pin securely.-extended life !. 

  • 0 over 4 years ago

    I have repaired all 4 arms with epoxy resin. I have been wearing mine daily and running weekly without any issues. I think my repair is probably stronger than the original resin

  • 0 over 4 years ago

    Hello I have the same issue, but Garmin in Czech republic don´t want to replace my watch. I tried to claim the watch where I bought them, but I was twice rejected. Official reply from employee in Garmin Czech republic was that they only can give me sale on buying new watch. 

    But I want my 645m repaired and don´t know what else should I do. Can you please help me? 

  • 0 over 4 years ago in reply to Martinqwertyuiop

    Martin-

    Could you send a photo of how you fixed your watch with epoxy resin? I've had a similar problem and would like to try and fix my watch.

    -Thanks,

    Christian