FR570 - 12.70 - Focus Mode - Activity - Voice Alert - Heart Rate Alert - Does not work

Before update to 12.70, " Heart Rate Alert" works. 

After updates to 17.70, for some other issues, i did soft and hard reset, factory reset. " Heart Rate Alert" fails to work. 

I did following settings:

Sound & Vibe - Alert Tones - On

Sound & Vibe - Volume - Mute All - Off

Sound & Vibe - Voice - 50%

Sound & Vibe - system - 50%

Focus Modes - Activity - Voice Alerts - 

Audio Output   - Watch

Heart Rate Alert - Status - On

Heart Rate Alert - Alert Type - Heart Rate

Alert Frequency - 1 min.  (It does not work. There is no heart rate every 1 minute)

Time Events On ( There is event start and stop sound. This works!).

 

Activities - Run - Audio Output - Watch

Activities - Run - Metronome - On (it works, I could hear the metronome sound).

Activities - Run - Alerts - Heart Rate - Hight Heart Rate / Low heart Rate (It works. It has the heart rate sound if it is too low or too high).

I wish to hear the hear rate number every one minute so that I do not need to look at the watch. 

Could any one help me how to adjust the settings? Is it a bug in 12.70 ?

Thank you!

  • Good evening everyone,

    ​I believe I am having the same problem.

    After the update, when starting the "run" mode, at each "Lap" the audio does whatever it wants: sometimes it tells me the heart rate and sometimes the lap time. It alternates between these two pieces of information.

    Before the update, it correctly gave me the lap number, lap time, and heart rate.

    The settings are all correct.

    The problem only occurs with the generic running activity, because in workouts it provides the audio feedback correctly.

    ​I hope you can resolve this, as it is quite annoying.

    ​I am available to provide further details.

    ​Stefano

  • I have to use the 1 minute heart rate alert during running.

    Could you please confirm if it is solved in 15.13?

    Public Beta Version 15.13 - 100%

    • Fixes an issue where activity voice alerts could fail to play at the correct frequency.