"265" raise to turn on face not working

Brand new 265.  Originally, raise to turn on watch face worked.  Now it doesn't.  I have read the manual.  I have searched forums.  I have watched youtube videos.  Messed with every setting I can find, nothing works.  I don't know how many hours I have spent at this time to get a simple function working.  About ready to send the watch back.

Anybody else have this problem and possible solution?