Problem with firmware update 27.09 seems to be solved with update 27.10 // FR265

Calorie count, step tracking, Body Battery, heart rate, and related metrics appear to be fixed with the latest 27.10 firmware update on my wife’s Forerunner 265.

It was about time — thank you for finally addressing this issue.

That said, Garmin should seriously review its internal crisis-communication process. When a firmware update causes major regressions affecting core health and activity metrics, waiting weeks without clear public communication is not acceptable.

Timely and transparent updates would go a long way toward maintaining user trust.