Audio Prompt still not working

8651600 1 month ago

Using forerunner 265 with latest firmware and garmin connect app with the latest update. Still the audio prompts when running are not working.

0 1941930 1 month ago

Same problem here. Though the prompts work fine when I connect my headphones directly to the watch.

They no longer play through the Garmin Connect app

0 Eduardo 6 days ago in reply to 1941930

Hello,
I'm experiencing the exactly same problem 165. Didn't change any config/setting and the watch stop to providing audio alerts. Visual alerts still working with no changes.
The very one point I became suspicious about is that it like to start to happens after a software update.

I already did a complete check on the settings. Tuning off and on again. Turning the watch off/on and Nothing!!

I thinking in do a reset but afraid of lose some data!

Please Help.!!!

Thanks in advance for any hints and support

0 Eduardo 4 days ago in reply to Eduardo

Since we have had no feedback from Garmin. I've done e complete reset.
Some trouble to get the back up running... but after many tries it has work and like magic the audio came t work again.

0 Garmin - CF 3 days ago

I would recommend to uninstall/reinstall the Connect app, restart the watch, and unpair/repair the device in the Connect app/Bluetooth Settings.

Restarting the Watch

Remove and Add a Device From the Garmin Connect app - https://support.garmin.com/en-US/?faq=8CBmYmJHUr36wvJ6AktXFA

If the issue persists you are more than welcome to do a reset on the device, just make sure that you remove the watch from the Connect app/Bluetooth settings that way you can repair it.

If you are still having an issue after the troubleshooting steps please respond back on this thread. I can send you an email to get personalized information on your experience to get a support ticket created.