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Watch has stopped steps, stress, HRV, sleep tracking

3657719
1 day ago

I've had the watch since Oct 2023. I emailed support, but since it's no longer in warranty, I don't know if they will help.

Yesterday, around 8:30am, my watch seems to have developed a bug or broken. My stress levels and steps stopped being tracked (I'm pregnant and getting up a lot in the night to pee, so I could see when steps stopped going up). 

I didn't notice this until yesterday evening, but my sleep tracking was also super weird. When I looked at my phone in the evening, it said my sleep was between 8:48am to 6:13pm. In reality, I slept from 1am to around 8:30. This weirdness might be a clue of something around what went wrong?

My watch was somewhat low on batteries (about 10%) when I looked at noon yesterday, so I plugged it in to charge. When I first noticed the issue, I thought it might have been related to the battery getting low, but it's gotten lower before without issues. 

Things I have done so far:

- Looked for "activity tracking," as some articles suggest. But I can't find a way to toggle this on and off on the current interface for Garmin/Forerunner 265, so my only guess is this guidance is outdated? Does anyone know where in the menus I can find this, if it exists?

- Checked battery saver status. It is not on battery saver.

- Restarted the watch several times. Plugged the watch back in.

- Factory reset and re-paired with my phone.

- Started an activity (walk) on my watch, in case active logging of an activity might kickstart some of the other tracking again.

None of these have helped. I'm starting to think the watch is just broken? But no idea how it broke while I was in bed.

FWIW, the watch is still tracking my heart rate fine. 

Does anyone have any more ideas on what I can try?

  • 0 1 day ago

    Sorry to hear about the problems. There are several things might try,

    First question is what version of software are you on and if it's the current version, you might try re-installing the software.

    Hold left middle button until a menu pops up then release the button, press the middle left button once (should take you to "system" in the menu). Press the top right button to select system, press the middle left button (goes up in the menu) takes you to "about". Press the top right button to select "about", then press the top left button (light button) 8 times. That should take you to a menu for the option to reinstall the software.

    I've not heard about a problem like the one you describe needing the software reinstall, usually it's a missing sensor but it should be a no harm no foul action to try reinstalling the software.

    If that doesn't work you could try a factory reset, that will cause it to revert back to factory settings, you would loose your activities and profile so if that's important to you, back the activities up first. The reset option is a choice under the system menu. Get to system the same as described above.

    If those don't work and you're system is not on the current software, you could also try updating the software. "About" under "System" will tell you the versions for the software components. Updating seems to always be a mixed bag of fixes and something new that gets disturbed, OK broken or messed up because of the update. I've limited my updates for that reason and I did have to do a reinstall once.

    If none of the above works then help from support would be all that comes to me.

    Wishing you luck!