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Night mode (red) stays on after wake up

9758217
2 months ago

Since the last update, my forerunner 265S stays on night mode (red) even after wake up time, even showing the morning report in red. I need to manually deactivate red screen in sleep mode to come back to normal, and then manually activate it to red when going to sleep. How can I fix that? Thank you for your help

  • 0 1 month ago

    Same here. I rebooted but next morning same issue again

  • +1 1 month ago

    All, we are looking into this concern. We do have a public work around for now. 

    Change the wake-up time by at least 1 minute.  After the wake time modification, Red Shift should disengage on that day of the week.  So, a wake time modification will be necessary for each day of the week to achieve a full work around. You will need to change the wake up time every day by 1 minute. 

    If the work around does not resolve the concern please let me know if turning the device off and on resolves it after 12.70 update. 

    This is still being looked into, I thank you for the patience! 

  • 0 1 month ago

    I am on v25.04 and used the red shift during sleep, for the first time last night. And it continued to remain on today morning even after sleep mode ended. I had to power-off and power it back on to fix it.

  • 0 29 days ago in reply to klaptrap

    To confirm, you had to turn it off and on to get it out of that state or it fixed it indefinitely? 

    Do I have permission to add you to our case if it was just a temporary fix? 

  • 0 29 days ago in reply to Garmin-Hannah

    I had to turn it off and on to get it out of being stuck in red shift.

    Similar today morning.. This time, I woke up before the scheduled time and manually switched off Sleep mode. But that did not get it out of Red shift. I turned the watch off and on, and then (sleep mode was back on) when I turned off Sleep mode, Red shift also turned off. 

    So looks like I have to do it each time.

    Sure, please do add me. What does that entail?

  • 0 25 days ago in reply to klaptrap

    I have added you to the case. This will send a report to our engineers and they will look into it and email customers when the fix has happened. Adding you to the case will help notify you! 

  • 0 19 days ago

    Hello,

    I own a Forerunner 265 software version 25.04 and I am experiencing a recurring bug with Sleep/Night Mode.

    The watch correctly enters Sleep Mode at night, but in the morning the mode does not exit, even if I manually toggle it off.

    The display stays in “night mode / red shift,” and the only way to clear it is by restarting the watch.

    This issue happens every day.

    I found on the Garmin forums (thread “Night mode (red) stays on after wake up”) that many other users are experiencing the same issue.

    Could you please add me to the existing case and notify me when a firmware update or fix is available?

    Thank you.

  • 0 19 days ago

    Hello,

    I own a Forerunner 265 (software version 25,04) and I am experiencing a recurring bug with Sleep/Night Mode.

    The watch correctly enters Sleep Mode at night, but in the morning the mode does not exit, even if I manually toggle it off.

    The display stays in “night mode / red shift,” and the only way to clear it is by restarting the watch.

    This issue happens every day.

    I found on the Garmin forums (thread “Night mode (red) stays on after wake up”) that many other users are experiencing the same issue.

    Could you please add me to the existing case and notify me when a firmware update or fix is available?

    Thank you.

  • 0 19 days ago in reply to Garmin-Hannah

    I can still reproduce it; when I start an activity after sleep mode has automatically started, red shift does not turn off the next wake time. For me it is only red shift that stays on, sleep mode does exit (I just have a fully red display), and the toggle works, but I have to turn on red shift for sleep mode manually each time it happens.

    Rebooting the watch gets it out of red shift too, but it doesn't stop the problem from occurring next time. The change of wake time workaround did not help either. 

  • 0 18 days ago in reply to poekie

    Do I have permission to add you to the case as well?