Garmin Forerunner 265s is consistently overcounting steps.

4555981 19 days ago

I'm in love with my new Forerunner 265s but I struggle to believe the number of steps it shows up.

It cannot be that I did 3.5k steps while not leaving the house. On top when I observed and even counted manually the steps, the watch almost doubled my measurements.

It has the latest software version and correct profile settings (triple checked it). Any idea?

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4684381 19 days ago +1

See support.garmin.com/.../

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0 4684381 19 days ago

See support.garmin.com/.../

0 4555981 19 days ago in reply to 4684381

Done all that, checked them all and problem persists. I even performed factory reset moments ago, I went to the kitchen and back, + 100 steps (manually counted 30).

can it be defective accelerometer or something?

I even checked the wrist to be correct, weight, height, age.

0 4684381 19 days ago in reply to 4555981

I had (and still have) the opposite problem. When you look at your watch for a long time while running, your hand kind of compensates for the impact of your legs and because of this, there are dips in the step frequency graph. Try walking to the kitchen, bending your arm at the elbow and constantly looking at your watch - maybe something will change. It seems to me that the error per day may not actually be catastrophic, it's just that under certain conditions the error is large, and with uniform monotonous walking the accuracy is normal.