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Need Wireless v28.19

Hello, I updated my watch yesterday. Today, December 6th, it won’t let me sync, and I get the message: "Need wireless v28.19." Is anyone else experiencing the same issue?

Top Replies

Garmin-Sierra 8 months ago +3 verified
All,

Thank you for sharing and I am very sorry about this disruption. We are aware and investigating reports. If you are seeing this error message please try the following.
1. If you have access to a computer…
6442781 8 months ago +3

Yes, same here and I tried everything suggested here and on Reddit. Won't work. Very frustrating.
3388960 8 months ago +2

Solved this issue: How to fix this annoying issue on the ForeRunner 255 (Music). You have to go into the secret menu: menu > settings > system > about > press the upper-left button repeatedly (8 times) until…

All Replies

0 Push_the_sky_away 8 months ago

I have the same message and issue with forerunner 965.

0 Push_the_sky_away 8 months ago

I am having same issue since today with forerunner 965

0 3527615 8 months ago in reply to Push_the_sky_away

I just got a notification with a QR code for downloading an actualization. Hope this will fix the issue. Check yours, for sue you´ll get it as well.

0 6442781 8 months ago

Yes, same here and I tried everything suggested here and on Reddit. Won't work. Very frustrating.

0 3388960 8 months ago

I have exactly the same issue since today’s installed update, very annoying! What to do now?

0 3388960 8 months ago

Solved this issue: How to fix this annoying issue on the ForeRunner 255 (Music). You have to go into the secret menu: menu > settings > system > about > press the upper-left button repeatedly (8 times) until the display changes > reinstall software...go for it! This did the trick for me. Hope for you guys too ;) watch out for future updates, and don't forget this solution!!

+1 Garmin-Sierra 8 months ago

All,

Thank you for sharing and I am very sorry about this disruption. We are aware and investigating reports. If you are seeing this error message please try the following.

If you have access to a computer, sync or add your device to Garmin Express: Remove and Add a Device in Garmin Express. After you sync/check for updates, safely eject the watch and unplug. Proceed to the next step.
On your watch, long hold the middle left button:
- Scroll UP and select System
- Select About
- Press the upper left button 8 times
- Select to reinstall software

If you do not have access to a computer, go ahead and just try step number two.

If you are still seeing the error message, please contact your local Garmin Product Support center.

Product Support

Thank you!

0 HOS 8 months ago in reply to Garmin-Sierra

It is the upper left button, not the upper right. Getting more and more disappointed Garmin......

0 Garmin-Sierra 8 months ago in reply to HOS

I apologize for the typo. I've edited my steps- thank you.

0 8551141 7 months ago

I bought 2days ago to enjoy the city run during business trip.

I upgraded the system latest version 1 day ago.

Today 5:00am. I got up and prepared to go out for run. But i found the same message- need wireleas v28.19-.

I spent 2hours to fix it.