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Garmin 265 - disconnecting from Garmin Express when I try to load music

II've had my 265 for about 4 months and it's been working perfectly. But recently 've been having problems adding music and podcasts. I've tried restoring the watch to factory settings and deleted all music activities etc. I've set the watch up again from the beginning but now whenever I try to add music in Garmin Express the watch disconnects and Express asks me to connect my Garmin!

I've tried restarting both the watch and computer, the computer is recognising the watch as it shows as connected before I click the "music" icon. I've also deleted an re-installed Garmin Express and also have the latest version of the software.

Any advice on this please?

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0 ogni65 2 months ago

do you have a Mac? I have issues to think at all since update

0 Kelvingreen 2 months ago

Hi, yes I'm using a Mac. My old Garmin 255 works perfectly - but no luck with my 265

0 Kelvingreen 2 months ago in reply to ogni65

Hi, yes I'm using a Mac. I've checked my old Garmin 255 and it works perfectly - but no luck with my 265.

0 7417175 2 months ago

Exact same issue. MacBook Pro. Forerunner 265. Reached out to Support and they said it is a known issue and they were adding me to the "case" and they would let me know when there was a solution. That was about a week ago. Nothing heard since

+1 Garmin-Sierra 2 months ago

All,

Like 7417175 mentioned, we are aware and investigating. If you are experiencing this, please answer the following so I can add you to the report:

In which country are you located?
May we, if necessary, have permission to contact you via email?

0 Kelvingreen 2 months ago in reply to Garmin-Sierra

I’m located in the UK.
Yes, you have permission to contact me via email.

0 Colin 2 months ago in reply to Garmin-Sierra

Same issue with a Forerunner 965 and a Mac.

1. Located in the US.

2. Yes. Feel free to contact me.

0 4023405 2 months ago

Same issue, located in Greece.

Yes, you have permission to contact me via email.

0 3518464 2 months ago in reply to Garmin-Sierra

Same issue with a FR265 and a Mac

1. I am in the US

2. Yes, contact me via email

0 4466001 2 months ago

I am having the same issue with a Forerunner 165 w/ music.

1. Located in the US

2. Yes, you can contact me