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Issue with Screen staying off

Hey all, 

I searched the forums and found old similar posts but nothing with an answer.

Ive had my Forerunner 265S for about three months and having this consistent issue with the screen not waking up when wrist is raised. The screen stays off but the watch is on and screen is responding as the watch vibrates whilst go through menu, etc. 

Sometimes the issue just stops and screen comes on after five minutes, other times have to restart the device. The device is fully functional during this time (Connect app link, HR, etc), it just has a black/off screen.

It is extremely frustrating - Has anyone else had this issue or know how to resolve it?

Thanks!

  • , I'm very sorry to read about this! Please make sure your watch is on software version 20.26. If it is, you will need to contact your local Product Support center since restarting the device has not resolved the issue.

    Garmin Product Support

    If you're able to, I recommend calling or chatting for the most efficient and detailed support.