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Forerunner 265S constantly executes random menu operations

For the past few days, my Forerunner 265S has been acting up. It constantly opens menus and submenus without being touched or operated in any way. It is almost impossible to interfere; when I try to operate the watch both my touch and button operations can hardly (and most of the time not at all) override the random "ghost" operations. These random operations also occur when I don't wear it, even for hours at a time. This has been progressive though; in the beginning, I noticed that menus were opened when I in fact did not purposefully operate it. I thought those were flukes. By now, however, the menu oeprations are constant and random. It's not always going through the same menu path but opens different menus abd submenus.

What I've tried so far:

Restart (including: keep it turned off for a good while)

Not wear it for a while

Fully load it

Clean the display

So the next step would be a factory reset but I am not quite ready yet to lose all my health data. This watch is only three months old, things have only just started to make sense. 

Any advice, ideas what to do, others affected?

Thank you

  • I have exactly the same issue! I tried a factory reset and it didn't fix it.

    I've updated from version 19.18 to the latest beta in hopes that this is software issue, but it got even worse, I can't even finish setting it up

    Here's videos of what's happening

    https://youtube.com/shorts/d4vqdHcFluw

    https://youtube.com/shorts/uRFsnZSHq-U

  • That's exactly what it looks like for me, too. After a soft reset didn't fix anything, I finally gave in and brought it back to the shop. There, we did a hard reset, but that didn't help either. The staff didn't seem to know this particular problem yet, but one of them said "ugh yeah, touch displays..." under her breath. I hope this isn't something that'll come back sooner or later, no matter how often you replace the watch, because in that case I'd rather get one without touch display. In hindsight, I don't really need the touch display anyway. 

  • I hoped this is a software issue because it started around the same time as yours, but seems it is hardware related, which is sucks. I've purchased mine aboard and don't have a Garmin shop nearby

    Did you get your watch replaced?

  • Honestly, I don't know yet, I brought it into the shop on Saturday. They'll send it in today. But since I'm still well within the warranty period and this is very obviously not my fault, I expect them to either fix my watch or give me a new one. I'm just worried that this might happen again with the next watch. We'll see. 

    Sorry to hear that you can't access service as easily, but I would definitely contact Garmin about this. The watch is unusable with this bug/malfunction.